CDC978, yes I've had that problem. It's an easy fix if your dealer's service department is the least bit competent, unfortunately mine wasn't. The TSB is:
TSB
NUMBER: 08-048-11 REV. A GROUP: Electrical DATE: December 20, 2011 SUBJECT: RHA And REB Radio Software Enhancements OVERVIEW: This bulletin involves upgrading the software on the RHA or REB Radio. MODELS: 2011-2012 (JC) Journey **2011-2012 (LD) Charger** NOTE: This bulletin applies to JC vehicles built prior to **October 4, 2011 (MDH 1004XX) and LD vehicles built prior to July 25, 2011** equipped with UCONNECT TOUCH 4.3 CD/MP3 (sales code RHA) or UCONNECT TOUCH 4.3S CD/MP3/SAT (sales code REB). NUMBER: 08-048-11 REV. A GROUP: Electrical DATE: December 20, 2011 SYMPTOM/CONDITION: · **When the ignition is first turned on, the audio volume is very high.** · **CD audio glitch and/or audio drop out for 0.2 seconds.** · No display and no audio on radio. · The driver's heated seat soft key is grayed out on the radio display. · CD skips repeatedly while playing. · CD jumps tracks after cranking the engine, turning the radio off and then on, and/or after depressing the stop and then play soft key. · In USB playback mode a blank screen, or the last displayed screen, is displayed when the ABC soft key is pressed. · An iPod Nano connected in USB mode may fail to play and/or the Pause and Play keys are reversed on the radio display. · Multiple instances of the same Sirius Game Zone entry may be displayed. · Intermittently, the back-up chime sounds continuously once vehicle is put into forward gear, instead of shutting off. DIAGNOSIS: If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure. PARTS REQUIRED: Qty. Part No. Description **AR (1) 68147629AB REB Update Disc (version 11.41.6) for JC** **AR (1) 68147630AB RHA Update Disc (version 11.41.6) for JC** **AR (1) 68169945AA REB Update Disc (version 11.40.6) for LD** **AR (1) 68169943AA RHA Update Disc (version 11.40.6) for LD**
I had it fixed over a year ago, problem never returned.