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Dangerous

Journey Member
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About Dangerous

Profile Information

  • Region
    Canada Ontario
  • Journey's Year
    2014
  1. Hello, i have a 2014 Dodge Journey. In 2016 (still under warranty) the message "Can't unlock maps" showed I took it to the dealer, they ordered a new unit and 3 weeks later I had it replaced at no cost. I thought the same most of you thought. what if this happens again after warranty expires. and it happened again last week. So I contacted the dealer and FCA Canada https://www.fcacanada.ca/owners/en/?brand=dodge. I opened a case with them and then took my DJ to the dealer for technical inspection. While in the FCAcanada site I was able to see that there are recalls and campaigns. Campaigns are for anything that is not related to safety. there is a campaign called R65 that basically says that some radios of the 2014-2015 DJ may fail and that FCA will replace the radio at no cost even if it is our of warranty. you can take a look at the campaign document at https://www.chrysler.com/universal/webselfservice/pdf/ca_en/R65.pdf. So the case manager from FCA is working on the case and contacting the dealer and they are trying to find out if this will be or not covered by FCA. I really hope this can be solved because I can't afford to pay the price the new radio cost. From what I can understand this is basically a portion of the memory where maps are stored that gets corrupted. Not sure if updating maps would fix, maybe it does. maps should be stored in a different memory space as the firmware that may explain why the updates do not solve the problem but updating maps may. I'll keep you posted on the progress. So my advice for anyone else out there with "any" new car full of technology would be. either replace the car before the warranty expires or get an extended warranty.
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