Merkavelli101

Ok thanks I have checked all connections and they are all good and hooked up a different amp all together a kicker 600.1 and now I get power to the amp I check with multi meter but nothing comes out of amp no power to speakers or remote line. I don't get it I had the subs working but not any more all my connection are good balance settings checked. Power from battery to the amp is good but from amp to subs not good. I do have all stock speakers working tho as normally work but no power to remote or speakers, ground is good. I don't know what to do both my amps are the same results

So figured it out all I had to do was unplug the harness from the back of the stereo  itself then pluged it back in and it was back to working fine I now have the amp and subs working aswell only it plays thougg the subs normally but that stock speakers it doesn't play through them nearly as loud it is much quieter I don't know why.

Ok I will disconnect battery after work today. I hope I didn't fry internnal amp

So I took out everything went back to stock just like it was when I bought it but still no sound. I'm not sure what I can do. Is there a way to reset the stereo that I dont know about to get into factory mode resetting menu. I have a 2013 journey just so your clear on the year 

I will do that tonight and if it doesn't work well I'll post what happens and maybe you have another idea I can try  thanks for your help though much appreciated

The remote wire is intact and should be working I would think but no power coming out of amp I think it is the amp itself but not positive cuz wouldnt the stock speakers still work cus they aren't hooked to the amp

I checked fuses the all seem good I'm getting power to the amp but nothing coming out and the stereo display works my phone hooks up to Bluetooth and seems to be working but no sound from anywhere I'm thinking my amp kicked the bucket but why no sound from any stock speakers is what I'm confused about 

I used an inline out converter tapped to rear speakers with and amp kit and compasiter  1600 watt rating. And my amp is just an old legacy 600 watt 

I have hooked up an aftermarket amplifier In my 2013 journey everything was working and seemed to be working great but then it just stopped and now I can't get any sound from my speakers what so ever. The display stills works and phone connects everything shows it is working but no sound at all. How can I reset the radio or does any one no of a way to fix my issue to get my sound back