My map “failed” roughly 6 months ago. Dealer kept saying to update the software, so I did. Twice. Map still didn’t work. Kept saying “no map data”. I see a lot of comments on this forum about the Navigation system, so I wanted to give my story. Finally last week, I took my car back to dealership because we specifically bought this Journey for the Nav. We also bought an extended warranty (thank god) so we knew the unit was covered. After hours of diagnostics, they FINALLY realized the unit was bad, and it needed to be replaced. They flat out said Dodge doesn’t like to admit this issue because it is a very expensive fix. So, I am getting a new $2500+ Nav unit for a $100 deductible. Advice: KEEP on them!!! This started at 45,000 miles, just past my factory warranty!! If we didn’t buy the extended we would of been screwed. They also said the map should still work with the free software update, the only reason anyone should pay the $200 one is to see potentially new roads/etc. It should STILL work without that expensive update. Hope this helps someone:)
