Howdy, y'all. Daughter's 2012 Journey (3.6l, 156K mi) has coupla electrical problems. Firstly, the radio, UConnect Touch 4.3" screen, is blank. To fix a related problem, recall T47 ("Steering Wheel Wiring"), she took it to a local dealer, and asked to have the UConnect system checked. The tech assigned to the workorder told the service writer that the system must be replaced. The part alone is $400. The steering-wheel wiring recall was addressed with the installation of coupla wiring sleeves, but the Journey was released with even more problems. Now, the 4-way flashers don't work, nor does F and R a/c. Ventilation fan also doesn't work. I phoned the service writer and complained, and she told me what I expected: "Bring it back and we'll look at it." Oh, and the bill was $160 for "inspection."
I phoned FCA owner support at (800) 992-1997 and filed a report. I don't accept that a vehicle is released to the owner with more circuit failures. Obviously the tech didn't bother to check.
I read that the UConnect Touch problem can be fixed by pulling fuses to initialize the box. Also found a service bulletin, 08-048-11 Revision A, that describes a firmware update to fix another problem that daughter complained about, and that was high radio volume when starting engine.
Anybody seen this before, and what's the fix?