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Matt M

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    Matt M got a reaction from 2late4u in Odor inside the vehicle for quite some time now   
    Just a follow up to my original post about the odor coming from the rubbery material below the carpets.  After a long talk with the service manager and after he sat in the car for quite some time and understood the smell, they set an appointment to replace that material below the carper right across the front of the vehicle.  The ordered the replacement and it took quite a while to arrive, but they replaced it and the smell is gone.  The service manager at Windsor Chrysler was really helpful and I am happy that it's all corrected.  It was an odd problem to have, but they took care of it.  Thanks!
  2. Like
    Matt M got a reaction from jkeaton in Odor inside the vehicle for quite some time now   
    Just a follow up to my original post about the odor coming from the rubbery material below the carpets.  After a long talk with the service manager and after he sat in the car for quite some time and understood the smell, they set an appointment to replace that material below the carper right across the front of the vehicle.  The ordered the replacement and it took quite a while to arrive, but they replaced it and the smell is gone.  The service manager at Windsor Chrysler was really helpful and I am happy that it's all corrected.  It was an odd problem to have, but they took care of it.  Thanks!
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