johnm

Yes, of course I did. I showed it to the service manager. He still refused to replace the other 2 as I explained because "I can't program them. They must not be OEM." A lie. When I got the call from Detroit, I even quoted the recall. Response: "We are only responsible for replacing the 2 fobs that came with the car." What they promised is not what I got plus they both lied to me. That's why I'm angry.

(Continuing) He also obviously didn't care. All he kept repeating over and over again was: "We are only responsible for replacing the 2 fobiks that came with the car." He told me I could pay the dealer to reprogram them at my expense (again, the same lie). When I told him I knew they wouldn't even fit in the new dash module, he dropped back to repeating the same line about only replacing 2 fobiks. Once more a waste of time so I finally told him to put me down as a very dissatisfied customer and then hung up on him. About a week or 2 later I get another call from Chrysler, asking me to rate the previous caller. They told me they were only asking about his performance, not my issue. (why am I not surprised?) Needless to say he got low marks. The only thing I can think of is that a lot of customers like me owned more than 2 fobs because so many of them failed (the dealer charged me $220 to replace the one that left me stranded when it failed) and they're trying to limit the cost of the recall. If they just told me that, I'd be unhappy but could at least understand. The lie about not being able to reprogram them just makes them look dishonest at a corporate level. Bottom line: after almost 50 years of buying over a dozen mopars, I am done.

Thought I'd share my experience with R03. My dealer only replaced 2 of my 4 functioning fobiks using the same argument : "we can't program them". Of course, it's a lie. The replacement fobiks are from a different company (Marquardt instead of Continental) and are NOT physically interchangeable. One of the fobiks they refused to replace came with the car. I put it in a new housing when the old one broke. After 15 minutes with the Svc Mgr, I realized I was wasting my time, so I went home and wrote to the customer hotline. No response. Just before Christmas I gave up and complained to Tim Kuniskis via e-mail. A month later someone called to respond. He hadn't taken the time to read my letter or understand that I was peeved that the dealer not only refused to replace functioning fobiks, but obviously lied about why he wouldn't replace them. H