Marlbs

I sent and Email to Chrysler Customer Care and they also pointed me back at the dealer. I am in Ohio, not Canada. I have spoken to the dealer and we are going to drop the Journey R/T off and see what they can figure out. According to my understanding at this point, there are only a couple of things it could be and unless they have a firmware flash that will resolve the issue, the next step will be to replace the unit. I have spent over 3 1/2 hours on the phone with Sirius and that went no here. In the end they said it would only be one of three things. 1 -- Some sort of connection issue for data in the harness or antenna, 2 - The unit needs a firmware update of some type. 3 - The unit is actually defective for some reason.

We just upgraded/purchased a new 2015 Dodge Journey RT as an upgrade from our 2013 Journey Crew. We have found an interesting problem and so far have been unable to resolve it. The Sirius Travel Link will not populate or update. No matter what we have done or what instructions we have followed, we continue to get no data populating in our Travel Link. What is interesting is that the Sirius Traffic is working as well as the GPS and the regular Satellite radio functionality. I have called Sirius Customer Service twice. The first time I confirmed that our subscription was properly moved over from the 2013 Journey to the new 2015 Journey and both the Sirius Traffic and Sirius Travel Link data services were turned on and we were subscribed to them. I was told to wait about 10 to 15 minutes and it would populate just fine and it didn't. I called Sirius Customer Service back a second time and they checked my subscription info and told be everything was fine. They proceeded to tell me that they would re-authorize the unit and once they did, after 10 to 15 minutes it would populate. While still on the phone with the customer service rep, after 15 minutes still nothing happened. Then rep gave me this excuse that since I was calling from the UConnect Bluetooth that my iPhone was connected to. He said that was the problem. He then instructed me to disconnect my iPhone and shut down the bluetooth and turn the radio off and on and wait 10 to 15 minutes and it would update. Of course as expected, nothing happened and it still is not updating. Has anyone seen this before? Any clue what the problem is or how to get it fixed? I just hate going into the service center and telling them what the problem is with no idea or clue how fix it or how it might be fixed. The two thoughts I had were that it needed a firmware update or the data receiver is not plugged into the antenna right or it isn't working right. Really could use any suggestions that anyone has here. Would sure like to get it working for the wife!