MIFFED Posted May 19, 2011 Report Share Posted May 19, 2011 (edited) I bought my Dodge journey SXT CRD AUTO in May 2009 7000 miles on the clock, went in for service @ 20000. The result being new brake pads on front and 1 new tyre. Three months later another new tyre. In Feb this year @ 29500 miles car was juddering on take off so took it to the dealer they ran the computer on the car and told me to pick the car up as it was now running perfectly.Needless to say there was no difference in the running of the car. Was told to bring the car back to workshop on the 16 Feb.on the way the gearbox intermittently lost its drive so the car limped into the workshop. Was told it needed a new gearbox and it would be a week {Chrysler supplied a hire car} it is now 21st May & lots of phone calls to garage,{none from them to me}lots of phone calls from Chrysler customer service, have had three delivery dates from them for this gearbox to arrive but still hasn’t infact Chrysler customer service told me he was going to stop ringing me with updates as it was clearly upsetting me…….Who wouldn’t be upset ive owned this car for 2 years now but its only been in my drive for 21 months and in the workshop for 3 months.The Garage who sold me this car is based on Mereyside United Kingdom & said under no circumstances would they consider a buy back.This car has now been in the workshop for 107 Days can anyone beat this Will keep posting on here and other platforms as and when things begin to happen. Edited June 2, 2011 by MIFFED Quote Link to comment Share on other sites More sharing options...
Geer Posted May 20, 2011 Report Share Posted May 20, 2011 I bought my Dodge journey SXT CRD AUTO in May 2009 7000 miles on the clock, went in for service @ 20000. The result being new brake pads on front and 1 new tyre. Three months later another new tyre. In Feb this year @ 29500 miles car was juddering on take off so took it to the dealer they ran the computer on the car and told me to pick the car up as it was now running perfectly.Needless to say there was no difference in the running of the car. Was told to bring the car back to workshop on the 16 Feb.on the way the gearbox intermittently lost its drive so the car limped into the workshop. Was told it needed a new gearbox and it would be a week {Chrysler supplied a hire car} it is now 21st May & lots of phone calls to garage,{none from them to me}lots of phone calls from Chrysler customer service, have had three delivery dates from them for this gearbox to arrive but still hasn’t infact Chrysler customer service told me he was going to stop ringing me with updates as it was clearly upsetting me…….Who wouldn’t be upset ive owned this car for 2 years now but its only been in my drive for 21 months and in the workshop for 3 months.The Garage who sold me this car is based on Mereyside United Kingdom & said under no circumstances would they consider a buy back.This car has now been in the workshop for 93 Days can anyone beat this Will keep posting on here and other platforms as and when things begin to happen. Wow, you must have a record at least here for worst-ever experience with a Journey. Absolutely terrible! I hope things do work out somehow... Quote Link to comment Share on other sites More sharing options...
MIFFED Posted May 20, 2011 Author Report Share Posted May 20, 2011 Wow, you must have a record at least here for worst-ever experience with a Journey. Absolutely terrible! I hope things do work out somehow... I think with all these problems Chrysler should give extended warranties on all parts & labour free of charge. Quote Link to comment Share on other sites More sharing options...
MIFFED Posted June 1, 2011 Author Report Share Posted June 1, 2011 (edited) I bought my Dodge journey SXT CRD AUTO in May 2009 7000 miles on the clock, went in for service @ 20000. The result being new brake pads on front and 1 new tyre. Three months later another new tyre. In Feb this year @ 29500 miles car was juddering on take off so took it to the dealer they ran the computer on the car and told me to pick the car up as it was now running perfectly.Needless to say there was no difference in the running of the car. Was told to bring the car back to workshop on the 16 Feb.on the way the gearbox intermittently lost its drive so the car limped into the workshop. Was told it needed a new gearbox and it would be a week {Chrysler supplied a hire car} it is now 21st May & lots of phone calls to garage,{none from them to me}lots of phone calls from Chrysler customer service, have had three delivery dates from them for this gearbox to arrive but still hasn’t infact Chrysler customer service told me he was going to stop ringing me with updates as it was clearly upsetting me…….Who wouldn’t be upset ive owned this car for 2 years now but its only been in my drive for 21 months and in the workshop for 3 months.The Garage who sold me this car is based on Mereyside United Kingdom & said under no circumstances would they consider a buy back.This car has now been in the workshop for 106 Days can anyone beat this Will keep posting on here and other platforms as and when things begin to happen. Day 105 yesterday 31st May, Garage rang me told me car was fixed { they fitted new clutch in auto box }. Told me it had been test-driven & all was as should be, and they were washing the car ready for me to pickup on day 106.... Day 106 1st of June arrives, the excitement & anticipation of driving my car after 106 days in the workshop was very noticeable. Picked the car up drove it 400 yds and guess what ????????????. Yes you?ve all guest it by now it broke down with no drive in the gearbox, & I was left nursing the car out of the way of the traffic behind me.Stopped the car waited 5 mins & started car again,gearbox engaged so Took the car back & they really do not know what to say except that they will have to get in touch once again with the Mighty Chrysler. Will keep you posted .This car should be killed off :rip: Day 107 2nd of June,Garage rang again said the system needed bleeding several times & car has been test driven by two people including the Service Manager himself. Said Would i mind if one of there guys took it home tonight so as to get more miles on it & i can pick it up in the morning all being well.Well lets hope all is well......Have asked the manager to tell Chrysler i want a free service & a further 2 years extended warrinty on this car I think this is only fair after the JOURNEY ive been on with this car. Day 108 { D day} picked the car up, clutch been bled several times I’m told.... The Journey drove like a new car, received automated phone call from the dealer Am I happy with the level of service I received if yes press 1 if no press 2, I Will only be happy when I get my free service & 2 years extended warranty. God bless all you Dodge Journey owners. Edited June 3, 2011 by MIFFED Quote Link to comment Share on other sites More sharing options...
mydodgejourney Posted April 15, 2012 Report Share Posted April 15, 2012 I have a CRD R/T auto and based in London, I have 22K on it now, I would be interested to hear if you have had any more trouble with your DJ since your last post? Quote Link to comment Share on other sites More sharing options...
MIFFED Posted May 23, 2012 Author Report Share Posted May 23, 2012 (edited) Hi Yes car was driving ok untill about 6 weeks ago when it started juddering again on take off, Had a word with the dealer explained that the repair to the gearbox is not yet 12 months old. They say they will look at the car but there is no gaurantee on the repair, which to me is a load of rubbish and it looks as if it is going to be a long drawn out battle once again. http://classactionlawsuitsinthenews.com/class-action-lawsuit-complaints/chrysler-dodge-journey-class-action-lawsuit-complaint-filed-over-chrysler-dodge-journey-brake-pads-brake-rotors/comment-page-2/ http://www.edmunds.com/dodge/journey/2009/consumer-reviews.html Edited May 28, 2012 by MIFFED Quote Link to comment Share on other sites More sharing options...
mydodgejourney Posted May 25, 2012 Report Share Posted May 25, 2012 Hello Miffed, any more word on this problem ? though I have had no real trouble of any significance with my DJ but as the miles start to rack up, Im just past 22K now, I am starting to think I might offload the car next spring when the payments are up, Im worried about tempting fate. We go off on our annual hols to Romania next month, the third such trip for our DJ since we bought in in 2010, a 6K round trip of very hard miles, If Its going to break something then thats usually the best time to happen ;( better make sure my breakdown and recovery insurance is up to date..last summer I had problems with a Diesel Particulate Filter, though that was small beans compared to your problem.. have a good day. Quote Link to comment Share on other sites More sharing options...
wallaby282 Posted May 25, 2012 Report Share Posted May 25, 2012 Just joined to share my new issue in regards to DJ transmissions, I have a 2008 RT CRD brought brand new in early 2009. Purchased this car for the wife & rug rats....very happy with the vehicle overall but last week some thing has happen to the gearbox!!!?? It seems the clutches are slipping...??? Dodge priced new gearbox at $16500...!! had the car valued at a car yard to see what it's worth for trade in.....$15000 is all they'd offer (no mention of the slipping gearbox from two dealers)... so it looks like if I get a new gearbox in the car which we paid $52k for in 2009 we might as well just take the gearbox straight to the car dealers and just get our fifteen just for the gearbox. The car has 141 000 on the clock it's great on fuel (Diesel) 950km+ per tank...we've completed all the servicing,even had a few troubles early on with the alarm and that the dealer tried to offer a few little perks (Dodge floor mats etc) but I said I'd rather have an extra 20K on our waranty....no problem......got it approved and now 20k out of waranty its all gone belly up....I just can't believe you can't change the clutches you have to replace the gearbox. (no codes to tell the mechanics how to change a clutch...!!!??) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.