Smitty

I did, in fact, do just that - this is lifted from my previous post, above:

"Anyway, I checked your sales codes and all the proper ones have been added by the dealership. The lights should work after a restoration."

Yes just reread that line and somehow missed it earlier. Sorry about that.

Glad that it is being resolved. Smitty, thank you for coming to the forum to clarify and present your side. I read your screenshot. Is it possible that WiTech would not connect or initiate a restoration due to battery voltage @ 12.28? You and I have read the flash instructions which warn to prevent voltage from going under 13.2 and not over 13.5 although I've seen plenty of them fly under 13.0. The only thing I can think of regarding VIN validation is that the Crossroad trim level is brand new; has your system been updated since its release? Curious to know what resolves this issue.

This is far deeper of a issue then on our end, out of 8 other 2014's this is the only one that has this issue.This vehicle's vin is seen as invalid in the Tech Connect side thus wi-Tech can not find information on it. I have been in direct contact with multiple DM's, Tech advisors, customer care reps, Dealer connect personal and Star center trying to resolve it. We know were the issue lies, now it is how to quickly repair it. By the way voltage displayed on wi-Tech screen is not always accurate vehicle voltage, voltage is read through the scan tool as a calculated voltage. But that is a different topic.

Wow, that unexpectedly escalated.

Dealership is taking care of the issue.

No you just panicked and ran to the internet before it played out and then listened to a group of people that had no idea as to what was truly going on and let them scare you into thinking the worse. Truth was that we were working on this issue before you even arrived back Monday night to try and resolve it today. But unfortunately that did not work out as planned. These Forums can be a great source of information and at the same time full of trolls just looking to cause trouble. You should trust your selling Dealer until they truly do something wrong. And most of your stress could have been remedied if Jouneryman425 would have responded and informed you that the coding had already been entered and we had in fact done our job.

Unless our course the problem is on the dealers or manufactures end. If there is nothing wrote with the vehicle it would not be ethical to charge them more than the basic installation. From my point of view ANY flashing issues are the dealers and manufacture problem, not the customer.

Timon rest assured that if there is a issue with the vehicle it will be covered by Chrysler Group LLC per the warranty, we do not skirt around and try to get out of our responsibilities. However programming the vehicle to accept something YOU added is a different issue and at times there is a charge for this service. So stop trying to be a Cyber bully, give these people useful help in getting their vehicle repaired or just quietly read the posts.

Are you from the dealer?

Are you from the dealer?

Yes,I am the servicing Master Tech for this vehicle

Ok guys there is a lot of bashing with out having all the information. First and foremost the first thing done Saturday when they arrived was to add trailer tow to the vehicle build options list, waited approx 15 minutes to then tried to reconfigure vehicle. This is where the problems start. The vehicle will not log into Dealer connect to validate the vin, so no flash information is displayed. However every other aspect of the wi-Tech system works. Anybody that has worked on cars knows how a simple project can go horrendously wrong fast, so yes they have been prepped that if something has gone wrong either in hitch or wiring to cause issue they will be responsible for repair.

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