graphix41

Thanks. As an update, I later noticed that the USB port light isn't on, so it seems as though the unit has lost power. Any idea if a "re-boot" would correct this?

My wife left for work this morning and the Uconnect was working fine. An hour later she went to leave for an off-site meeting, and when she started the Journey the Uconnect failed to boot and the heater was blowing at full-blast (the fan was on 3 when she arrived at work). She tried to turn it down using the control knob, but the knob had no effect. Realizing the screen was dark, she tried pushing the "screen off" button to try to turn it back on - and nothing. She tried all of the other buttons & knobs, and nothing worked. She tried stopping at our local dealer, but they told her it would be Tuesday before they could look at it. She ended up having to drive around with the window open because it was unbearably hot in the car. When she first called me about it I assumed it was due to the cold as it was negative 7 here this morning when we woke up. But even after the car warmed up she had the same problems. I toyed with it when I got home, and it's still not working. Has anyone experienced this before? Is there any way to "reset" the Uconnect? Of course, we just hit 37,000 miles, so I'm sweating the possibility of having to pay for some costly repair right after the warranty runs out.

So I popped in a few CDs over the weekend and found that they sounded pretty bad too. That didn't make sense to me, so I reset the EQ attributes to 0 and started over. Once the EQ was reset to 0 the tunes playing out of both the CD player and USB port showed immediate improvement. Now I have to turn the volume up a little higher (16 or 17) to get to an enjoyable level, but at least it's not fuzzy/static-y/distorted. Of course, on the other-hand the tunes are now a little more "flat" or "lifeless", but I'll take that over the alternative.

I spoke to UConnect support, and they claim that there is no "maximum bit rate limit". They suggested there might be a problem with my flash drive. I told them I was using a brand new Sandisk drive, and they said Sandisk is certainly a supported brand. The Uconnect rep suggested I take the car back to the dealer to see if they can troubleshoot the issue. That's very similar to the Sandisk Cruzer that I bought: http://www.newegg.com/Product/Product.aspx?Item=9SIA12K0F13305. I did test some of the songs from the flash drive against duplicate files on my mp3 player connected via an auxiliary cable, and the mp3 player definitely didn't have the same fuzzy/distorted sound as most of the tracks on the flash drive. I'm not sure if that's because the player does a better job processing the files than Uconnect, or if it proves there's a problem with the USB port and/or drive? Maybe if I take the car back to the dealer I can test the flash drive in other Journeys, or take the flash drive up to a car audio shop and try plugging it into one of their displays. I do know that even when using the mp3 player the speakers seem to reach their limits at a volume level of 14 or 15, which is a little disappointing. I'd like to upgrade the speakers, but don't want to do that until I know this USB issue is resolved.

Hi. I'm brand new to this forum, and am hoping that someone can provide some insight to a problem I'm having while listening to tunes through the USB port. I j have a 2012 Journey SXT with the uConnect 4.3/stock speakers. I've noticed a lot of distortion when playing back Mp3s. I'm using a brand new 32GB Sandisk Cruzer Fit drive (only loaded with about 900 songs so far), and all the songs have been ripped at 256 kbps or higher. All the files are copies from my home PC, and sound great on any other play-back device. A lot of the songs sound good up to a certain volume level (say 12 or 13) but start to distort at volume beyond that. Other songs are distorted no matter how quiet or loud they're played at. Is this distortion just a function of the quality of stock speakers ? Or, is there something more to it, like a hardware/software limitiation/bug in the UConnect system? It seems like a few of you have put quite a bit of testing into what you're listening to, so I just thought I'd throw it out to you. thanks. Alex