missT

We havent had a chance to take to the dealer so we decided to disconnect the battery in hopes of performing a hard reset. This worked and things are working again. Will look into the SW update when things arent so hectic.

Thanks for the response! The problem still has not gotten resolved so looks like I'll be going in for the SW update. Appreciate the help DodgeCares.

This has happened twice to me. The first time, turning off the engine and restarting it helped. This lasted a couple of weeks, then it went black on me again. This time nothing has been able to get it back. Been able to still use the hard keys for A/C, defrost, etc but no radio for now. Trying to find a solution I can do at home before I resort to taking to the dealer. I'm kinda skeptical on getting a FW or SW update. Going to try disconnecting the battery tonight when I get home to hopefully do a reset. Also want to try removing/replacing the fuse but I'm not sure which one to remove. Any info? Ive seen others have done that but there is no main uconnect system fuse, just separate ones for the radio, cd player, etc.

Which fuse was it that you removed? I have the same problem with my journey. The uconnect 4.3 screen stays black (off), no radio, no audio from other sources, no climate control, nothing. Screen stays black no matter which button I press, or if I turn off and restart the car. This happened once before but problem fixed upon next restart of the car. This time, I've had no such luck. Fortunate we can use the hard buttons for turning on the defrost and the A/C. Otherwise I think Id be even more upset. Thanks for any help! I'd like to try removing/replacing the fuse before I think about SW/FW updates (stuff I've read on other threads in this forum).