PastorBob

I had problems initially. I bought a 2012 Journey with the trailer prep package with the intent to tow a small trailer with it. The dealer I used farms out the hitch installation because it is too expensive in house. I had a Reese hitch installed at one of my customers with whom I work with. No power to the wiring and he used the Dodge pigtail that came with the kit. Took it back to the dealer and they blamed the hitch installer the hitch installer blamed the wiring pigtail, After some checking, the dealer found out that the computer needed to be activated. Took about 30 minutes and I left there with everything working. The sales department ate the $40 fee that the Repair Department wanted to charge me. My point is, why didn't someone tell me that if I have a hitch put on that i needed to come back to the dealer to get it activated. Seems to me if you sell a car with a trailer prep package it should be able to tow. I pull a 6x12 enclosed trailer and it towed nicely last weekend about 800 miles round trip.