dsomlo

Yah, I was inept. Inept for not studying every snippet of car literature available like a med school exam. Inept for thinking that Chrysler would operate at the ethical level of other car companies I have dealt with over the years. My bad. I for one am not so quick to rationalize away their deceptive sales practices. Chrysler has lost me as customer. To hell with them.

The dealer in question here is Woodbone Chrysler in Markham Ontario. And to clarify how I came to this point. I did buy the car off the lot and did see the 4" uconnect screen in the car. What i did not know until after I took possession was that the R/T model was supposed to have the 8' screen as standard equipment. There was no indication on the vehicle sticker of a price reduction to highlight the change or account financially for the switch. My salesman was very inept so I'm not surprised he didn't either know or just witheld that bit of info to make sale. I understand that an organization can have supply issues. What I can't tolerate is the deception and the unwillingness to correct the situation after the fact. Toyota and Honda get customer service, Why can't Chrysler?

I recently purchased a 2011 Journey R/T in Toronto, Canada. That's the top of the line model with all the bells and whistles, at least according to the Dodge brochure and website. According to the Dodge literature the R/T model is supposed to come with the 8.4 inch Uconnect system. But my Journey R/T was delivered with the much small 4.3 inch Uconnect system. Its not horrible but its not nearly as nice as the 8.4 version and something that I had paid for when I chose the top of the line R/T model. So I wrote Chrysler asking to have the correct unit installed and was told it was my tough luck. I accepted the car "as is" from the dealer and because I didn't notice it when I picked up the car I was out of luck. And of course the Dodge saleseman wasn't about to tell me of this omission in the car, like its a deep dark Chrysler marketing secret. Promote the high end options in the upper models but short change the vehicles on the assembly line hoping the customers won't notice. This is why Chrysler is the number three (i.e. worst) North American automaker. They treat their customers like CRAP. Hopefully Fiat will shake things up in a big way. But this Journey is my first and absolutely LAST Chrysler product my family will be purchasing. Has anyone else out there been short changed by Chrysler? Maybe there can be power in numbers to get this third rate automaker to start behaving like the customers are number one.