John Jason

Just got word from Chrysler/Sirius Radio and the 8.4 Nav does not support traffic.It seems that there was a conflict in software. Like to many fingers in the pie. so it will not do this .If you want this option you must get the newer radio from dodge 2012 models they work. So what you see is what you get on this radio. The dealerships had no clue about this and we can't blame them on this so maybe we can have Chrysler feel sorry for miss leading us and give us a 2012 radio for free Yea right but this chapter is closed now.

it does say 2011 8.4nav but it is part of the travel link

Ordered my lock pick a week ago and it says its in route. Question for you is how does the bezel around the radio comes off and 2 were did you find the info. I have a 2011 LUX and want to make sue i dont destroy it while trying to install the pick.

Dont wast your time on that. We are about to have them just switch over and just pay for it.

Ok here it is no one has a clue not Dodge or Sirius but i did find out that the traffic is under travel link and we may have to dump the free service to get traffic . The travel link is sirius and radio is part garmin and to get travel you must have the 8.4 nav not just the 8.4 it is 2 different radios. The only one that gets traffic upfront is the Durango. all others its a mess. I should hear shortly back from sirius on the activation of the full travel link which has also a weather radar. so call sirius not dodge because they will tell you yes you do or no you dont depending on who you get. I dodge boys read this please post something for us. But they wont.But will post more as i get it.

Dear John ,

Thank you for contacting Garmin International. I can definitely help you. We have not released any updates for the Uconnect. Your device does not have traffic capabilities.

With Best Regards,

Alexander B

Product Support Specialist

Dealer Technical Support

Garmin International

913-397-8200

800-800-1020

913-440-8280 (fax) Att: Alexander B, Associate #6976

www.garmin.com

Additional solutions may be found at http://www.garmin.com/garmin/cms/site/us/support/searchsupport

Original Message Follows: ------------------------

Escalation from KANA On Demand Self Service Subject: 2011 Journey 8.4 in touch screen

Message: I was sent a update disc from Chrysler but the disc has 430 on it and the garmin wont read it. took it to the dealership and the same.Trying to get the Traffic to work on this and it will not display. Sirius radio told me its chrysler and chrysler said its you. I just want it to work.We are going on the road trip on monday and have this nice looking radio in the car and i have to use my nuvi 1300T to help me with traffic. What is wrong with this picture?Plus when when you turn off the car and had a trip planed it looses it.Not looking good here.Please help

Knowledge Session Log URL:

http://iqc.garmin.com/eCustomer/KODSelfService/sample.jsp?session={a9f60510-7377-11e0-6504-000000000000}

Knowledgebase:

garmin

Market Name:

On the Road

Product Group:

Chrysler

Product:

Uconnect Touch

Serial Number:

Software Version:

Type:

User ID:

Name:

John

First Name:

John

Any updates? Did you get a letter? Can you paste it?

No letter here...and traffic data still not on.

No letter just instructions and the phone number i posted please call them because i am again.Until it is right

You should be getting a letter from chrysler and this will be turned on by mid april.I will copy and past the letter when i get it to help other out on how to do this.

Just got the update disc and of course it is the wrong disc. it was for a garmin 430N and took it back to the dealer and they tried and no luck. So monday morning while on a road trip i will call chrysler again and ask what is going on. Here is the 800 number they sent me 1-800-247-9753 that is the help center on the letter they sent me.

You should be getting a letter from chrysler and this will be turned on by mid april.I will copy and past the letter when i get it to help other out on how to do this.

Cathy from Chrysler just called me today and i was told that the problem is fixed and everyone with 8.4 nav the traffic will be turned on. They thought the travel link and traffic was the same after I complained and shortly after others did the same and the light came on. So we will see if they stick to what they agreed and i will post a copy of the letter they said i will get from Chrysler :dogwalk: .

We just got the new 2011 Journey LUX with the 8.4 touchscreen Nav and the radio works great the travel link works great but the traffic wont work. Have to talked to Sirius and it seems that under the free one year plan it was left out. I tried to add it and i would pay for it and they said i cannot because i was under contract by Chrysler on this plan and no upgrades. Chrysler said i should get this right now and the refer to travel link and it isn't part of that agreement. In the area i live the Traffic overlay is important can anyone help here.