Thanks for the reply. I have spoken to the Service Manager again and he is adamant that I will have to deal with the tire manufacturer (Khumo). Khumo states that they cannot start warrantee procedures unless they get documentation from the dealership. Their policy is as follows:
Khumo has a clear directive for the warrantee procedures on their tires as follows:
Owner's Obligation
In order to be eligible for KUMHO's limited warranty service, the owner must:
(A) Present the tire to the KUMHO dealer from which the original purchase was made;
(B) Present proof of purchase to satisfaction of the dealer;
© Complete and sign a KUMHO warranty claim form, which is available at any authorized dealer;
(D) Pay the amounts due on a new tire, less the amount of credit, including taxes, mounting and balancing charges or the cost of other services ordered.
I have provided the owner of the dealership with documentation outlining in detail my dealings with the service manager and the work done to date. To date he has chosen to ignore my concerns. This letter to him was hand delivered so I know he has received it. I find this all to be very frustrating as it is the first Dodge product I have owned. The Journey itself is good but the after purchase service/care leaves me wondering .