adamja

Finally got the Journey back yesterday. Item replaced was the connector for the ORC module. Apparently, this fixed both the airbag warning light staying on, and the intermittent loss of power in the cabin. All work was covered under warranty (I only had the car for a week!), and a loaner was provided (after me asking for one) for 9 of the 10 days it was being serviced. Overall, very unhappy with the long delay in getting the part, and lack of information/updates provided to me during the service. I had to call every day to get updates (instead of them calling me), and was just given the old "still waiting on the part to come in" reason for delay. As the operations manager at my company, I know if we provide the customer bad product, we make every effort to repair/replace the product in a most expeditious manner. The fact that it took 10 days to get a small part for a new vehicle amazes me. I know things go wrong, but it seems this could have been handled a little better. I hope the info provided helps anyone else that might encounter the same problem.

Just an update on the original post: Journey still at dealer waiting for part(s) (going on 10th day)! I was given a loaner (07 Grand Caravan) the second day. This seems to be getting a bit ridiculous. It's been at the dealer longer than I've had the car. I know the Lemon Law is something like 3 repairs of the same problem, or 30 days of cumulative service over the first year, but do I have any recourse currently? Or am I just out of luck until they get the part?

Colwyn My Journey has been in since Monday. It is now Wednesday. Yesterday I was given a loaner. I was told this has been seen in a few vehicles, and parts had to ordered. This sounds very familiar to what you saw with your vehicle. I will update when I get more info. Thanks

My Journey was manufactured in Jan. 08. I believe the recalled vehicles began with Feb. manufacturing, so it looks like I just missed it.

Hello all, Took delivery on my Journey (SXT/AWD) last Saturday (6/14) and have had the following issues: -airbag warning light stays on during morning drive to work; no problem during drive home (possible moisture issue in electronics, maybe?) -will sometimes have no power inside car after start-up!!!...no power to radio, AC, power windows, etc., then within a few minutes, everything kicks on and power is restored. I'm taking it back for service on Monday, but was just wandering if anyone else has experienced similar issues. I will update this post as to how problems were resolved by dealer. Thanks