tired1

13 hours ago, redtomatoman said:

First, pair another phone to be sure it isn't some problem in your phone internally.  If you're convinced it's not your phone, I suggest you borrow another phone or video device to make a video of the problem as it occurs.   It probably won't be convenient to get this video, but be sure to include any screen messages and show multiple uconnect screens that demonstrate that your phone is not connected.  After that, show it to your dealer service folks.  The other option is to spend some time on a test drive with the service manager demonstrating the problem. If they don't have a fix, I would politely demand they replace your bluetooth module to see if that fixes the problem.  That's what I'd do...

 

Peace.

This problem has occured with 4 different phones which I why I believe it is an issue with the vehicle.

I will try to get some video footage as you've suggested.

thanks

On 2019-04-10 at 9:18 AM, DodgeCares said:

 

Hello tired1,

 

We're sorry to hear you're having such a tough time with your Bluetooth. Based on some of the verbiage you used in your post, it sounds like you reside outside of the United States. Our team is set up to assist customers in this region but if you could provide your location, I'll give you the contact information for the team in your home market. They'd be in the best position to get this over to Uconnect for additional troubleshooting.

 

Jasmine

Dodge Social Care Specialist 

Hi Jasmine, I'm located in Ontario, Canada just north of Toronto.

On 2019-04-09 at 11:41 AM, bfurth said:

Unpair the phone (delete pairing from vehicle and phone), reboot it, and pair it again.  Make sure your phone has all of the required security and software updates.

 

Also, Bluetooth is not perfect.  I've had similar problems and could never get the dealership to recreate them.

Thank you for the suggestion. We have tried this several times and the phone is completely up to date.

I don't expect that bluetooth is perfect, but it is certainly becoming a frustration.

Morning all,

I've got a 2017 Journey Crossroad AWD and for the past 6 months I've been experiencing intermittent issues with bluetooth pairing when I start my car. It happens 6+ times/week where I start my car and the bluetooth does not pair with my phone. If I touch the phone icon on the screen it says there is no device and asks if I want to pair one. If I select yes, it searches and seaches but never locates the phone. It may connect 5 minutes, 10 minutes later or not at all or if I shut down and restart the car it may connect on the next attempt. I thought it was happening because my phone is not in the car when I remote start it, but it's also been happening when I'm sitting in the vehicle.

The second problem is that sometimes when it does connect to the car, I make a call and mid-conversation the call transfers to my handset and the bluetooth disconnects from the car. It may reconnect and transfer back to the car during the same phone call. The same thing has happened with my son & husband's phones also so I don't believe that this is an issue with my phone.

The car has 6000km left on factory warranty and because the problem is intermittent the dealer has been unable to replicate it. I've left the car at the dealer for full days several times for this issue and get told that their phones connected each time. Has anyone else experienced this problem with their Journey or another with UCONNECT? I'm worried this is one of those problems the dealer can't/won't find until it's out of warranty.

Any help or information is greatly appreciated. Thank you.