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dasdds

Journey Member
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Everything posted by dasdds

  1. Sounds like I am not the only one. I bought new a 2015 Journey Crossroad AWD. After just over 2 years and 39,000 miles it developed a vibration when driving over 40 mph. Took it to the dealer. Front left tire had the inner tread worn to the cord. The rest of the tires showed normal wear for the mileage. The solution was 4 new tires. I requested an alignment prior. They did a check and everything was in spec except the front left camber was out. They told me that they would have the tech fix it prior to putting new tires on. The alignment report showed the before and after to compare. The after showed the camber adjustment made and it was now within specs. Fast forward 5 months and about 7000 miles and I notice excessive wear on the right rear tire's outer edge. Back to the same dealer. They checked the alignment. Everything was within spec except the front left camber is out again. This time they tell me that there are no camber adjustments and that there is nothing they can do for the wear on the rear tire. I asked how were they able to adjust the camber 5 months ago yet today they cannot? No answer except that it cannot be done without changing parts. I asked why is there wear on the right rear if everything is fine and there was no uneven wear with the prior set of tires? No explanation; maybe how we drive it and the road conditions. We drive the same on the same roads for the past 27 years and no other vehicle had these issues. I asked them to research to find out what is the problem. It has been 1 week and I got a call back with the same story and no resolution. Reading the above posts, there obviously is a design flaw that they do not want to take responsibility for.
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