mjoliverpro

Not only is it relatively common, they even have a recall (R65) to deal with it!!!

If you are at all computer savvy, have a couple of good 8 gig or larger USB keys, a decent Internet connection and a few hours to spare send me a personal message with your e-mail address if you want to fix it yourself.

And consider buying an extended warranty from Chrysler (stay away from aftermarket warranties) because there are a lot of expensive electronics in the vehicle that can cost a large fortune to replace should something go wrong - they even offer a lifetime warranty that comes with a $100 deductible - so that radio swap, which they would charge as much as $2K to do if your base warranty had expired, would cost $100 - less if you could bundle a couple of repairs under a single claim.

Actually, what they've done is to recall the vehicles and yours isn't among those that have been recalled, even though what they REALLY were recalling are radios in the build range of the recalled vehicles . . . . . and they ignored vehicles with the right radio that are outside of the build range, I suspect that if you had a quiet, patient chat with someone at Customer Service at FCA and explained that they put a radio from the range of defective radios into your vehicle (and explained how you know that it is in the range of 'bad radios') they might relent
If you checked and if the navigator software your radio is running version CTP13, CTP14 or CTP15 then you do have one of the recalled radios.
If you'd like to repair it yourself PM me and we can discuss the procedure and you can decide whether you'd like to save the $100 and spend the time to 'do it'.

THEY had to change it, but IT didn't have to be changed. I've brought these back from the dead and it is relatively simple to do. If you read what I wrote you'll know that I think it is an FCA policy for some reason, perhaps because the fix requires about 2 hours of someone babysitting the vehicle while it processes the data.

Supposedly they've got it figured out now (finally). The latest software for the radio and navigator have been incorporated into the R65 recall. The only problem is that if they DON'T have it figured out, the recall implies that this is a one-shot affair - they go at it and then you're on your own.
If you have the latest radio, a decent Internet connection, a reasonable 8 gig USB stick and a couple of hours to spend on it I can probably walk you though the repair and you can avoid going back to the dealer. I would need to know what firmware your navigator is running, which you can read as it begins to start up.