Not only is it relatively common, they even have a recall (R65) to deal with it!!!
If you are at all computer savvy, have a couple of good 8 gig or larger USB keys, a decent Internet connection and a few hours to spare send me a personal message with your e-mail address if you want to fix it yourself.
And consider buying an extended warranty from Chrysler (stay away from aftermarket warranties) because there are a lot of expensive electronics in the vehicle that can cost a large fortune to replace should something go wrong - they even offer a lifetime warranty that comes with a $100 deductible - so that radio swap, which they would charge as much as $2K to do if your base warranty had expired, would cost $100 - less if you could bundle a couple of repairs under a single claim.
sigmamima reacted to bramfrank in Can't Unlock Maps