Hi. Hope you folks can help. I apologize in advance for the length, but I wanted to include as many details as possible.
My car:
2012 Journey SXT, Uconnect 4.3
Main problem:
When I'm listening to recorded audio, whenever I "go away" from that audio -- by either turning the car off or switching over to the radio -- when I go back to the audio it will not resume at the point it was. This happens when listening to a music CD or to audio on a USB thumb drive. It's not a big issue with music CDs, as there are only a dozen or so tracks and each is only the length of a single song, maybe a few minutes at most, so finding your spot isn't difficult. However, I listen mostly to audiobooks, and some of the tracks on audiobooks are 30 minutes (or more) long. Trying to find where you left of is sometimes excruciatingly difficult. The issue occurs no matter what you're listening to on either CD or the USB port.
Description of problem:
o The problem began shortly after getting the car, which I've owned 2-1/2 years.
o When the audio resumes, it can be anywhere from a few seconds off to five or 10 minutes off from where it was.
o When the audio has made this "jump," the counter does not change. That is, if the current audiobook track is at, say, 12:45 when the car is turned off, the counter will still be at 12:45 when it comes back on, even though it may have jumped five minutes or more.
o When fast-forwarding or reversing to try to locate your place, the counter doesn't correspond accurately with the movement. That is, the counter may indicate that you've fast-forwarded, say, 45 seconds. However, the actual length of time you've fast-forwarded can be anything at all, literally -- if could be only two seconds of audio or it could be 15 minutes of audio. It's different every time. The length of time you're pressing the fast-forward button doesn't seem to matter.
o The problem occurs about 95% percent of the time -- every once in a while it works fine and the audio picks up right where it left off, but most of the time it won't.
o It doesn't seem to matter the source of the audio -- CD or USB thumb drive -- the problem occurs equally on either source.
o It also doesn't seem to matter if the audio is from a store-bought source or one that I've recorded myself to CD or thumbdrive
o Finally, some CDs and some audiobooks don't seem to be affected by the problem and play fine (although these are extremely rare birds indeed).
What I've tried:
o Using different USB thumb drives. No difference.
o If the audio was something I recorded, I've completely redone the audio file and reloaded it to CD/thumb drive, as well as to a different CD/thumb drive. No difference.
o Replaced the original audio with new audio files. No difference.
o Paused the audio playback before turning car off. No difference.
o Stopped the audio playback before turning car off. No difference.
o Changed audio source before turning car off. No difference.
And here's the biggie---
o I've taken the car to my Dodge dealer three times in the past, and for the fourth time just this morning. (As I'm typing this I'm waiting for a call from the dealership to come get my car.)
Each time I've taken the car in the problem seems to have been somewhat improved, but it has never gone away. That is, it seems to be a bit better when I bring it home, but only to a degree -- it's always still there. After a short time, the problem always goes back to as bad as it was.
I have no idea what the issue will be like when I get my car back this afternoon or if it will address the issue, but with 36,000 miles approaching I don't know what to do. I'm currently at just over 33,000 miles on the car and am desperate to get this fixed before the odometer rolls over to 36,000.
Now, I noted at the beginning that there were a couple other issues. These also go through the Uconnect screen so I'll mention them on the off chance that they could be related. After shutting the car off, when starting it up again later (amount of time later doesn't matter) the climate sometimes changes radically. I can have the AC on when shutting the car off, but the heat will be on when starting back up. The fans can be blowing from, say, the dash on shut off, but on the floor when starting up again. The sync can be engaged so both sides of the car are the same when shutting it off, but upon restart the left can be on high heat, while the right can be turned all the way down. Etc. My previous trips to the dealer have always corrected this... but they always come back. This is an extremely intermitten problem -- it may occur six times in one day, but then not happen again for weeks.
Thanks everyone for your indulgence at my long-windedness.
A.J.