My 2011 that I bought 6 months ago came that way & I have researched this thing to death, my unit never gets out of the "GARMIN" start up page & or if in radio mode it just says "Loading Maps" and it never does. Evidently after reading days of threads & trying everything it appears that it is broken. I can't afford to pay 1500-2000 for a stupid radio that will probably do it again.
If there is any hope let me know, I have a schedule for tomorrow 03/04/15 at dealer for them to LooK at it, but I will not feel good if ll they do is say "replace it" & charge me.
Garry