grice

Yes , Journey and truck are different , Similar situation. Without going into great length we ended up with a case manager through Chrysler and all they would ever say was go through your insurance. My insurance company said that's ridiculous and proceeded to call them on my behalf and they stonewalled us. pretty much didn't believe us, But its nice to see similar things happen, Just proves how full of shit they are. Regardless Dodge has lost all business from my family members... Thumbs down Dodge.

And Dodge didn't believe me when 4 years ago  my wife's 2011 dodge journey R/T rolled backwards 15 feet into a fence when it was left idling in park. HUH, I Think a big fat I TOLD YOU SO is in order.

And Dodge didn't believe me when my Wife's 2011 Journey rolled backwards into a fence while idling in park...HUH

If it was left in reverse we wouldn't be in this situation, I would have had it fixed and been driving it the next day out of pocket.I just think they would want to have the Journey looked at to determine what caused this . Pretty much given up at this point.

Minor damage , less than my deductable so no claim. Wife claims is was left in park and was in park when she discovered it rolled backwards. Ya I am at a loss for words, You would think that Chrysler would put it on the hoist and determine what had happened, Are they not at all curious. I sure as hell am.

They are holding my Journey " hostage" until I give Chrysler Canada my insurance info, My Insurance is asking why Chrysler needs it as well. Apparently my insurance company has to send a written document to Chrysler. No one at my insurance has heard of this or are we getting any info about what they need . There are a few minor scuffs on the fender cost less to fix than my deductible so hence no claim. So we are still at a stand still. Right now I am praying for a meteor to hit it...Kidding I love my Journey.

Hi All, Just another update , Wow what a surprised no call back yet again from my case manager..Maby I should just default my payments and let the bank take er....lol

Grice

Hi Wes , I will PM you right now,

Thx,

Grice

Still no return call from my case manager, I tried getting the Journey back but the dealership keeps saying that if I remove it from the lot then I am liable if it does it again and hurts someone, If it wasn't for that I would totally try and get it on video. So I am caught in limbo between trying to get it on the hoist and driving it home, My Case manager was great and then she put me on hold and when she came back on it turned ugly, Kinda surprised me , Wondering if there is already litigation going on for this same thing? But I haven't seen anything on the net about it.. Something fishy is definitely going on and nobody is giving out answers. Maybe a you-tube video regarding this incident will stir the pot and get people noticing.

Hi All,The dealership and Chrysler canada keep regurgitation the same statement."have your insurance contact Chrysler canada " There is not enough damage to go through insurance so they have no reason to contact Chrysler " these are the words from my insurance company" So I am at a stand still with no answers from anyone and my case holder from Chrysler won't return my phone calls.So I have a vehicle sitting at the dealership which I can't move of I am liable..like what the hell.

Hi All , New to the forum but thought I would pick you brains. My wife has a 2011 Journey R/T which was parked in a secure parking lot & She forgot to turn it off. 3 hrs later went back out to shut it off and it had rolled back 15feet into a chain link fence. Minor damage to the bumper, But the weird thing was she had keys in her purse the whole time ( push button start) and the doors were locked when she left , It was still in park with all of the dash lights flashing when she got there to turn it off. How does a journey move 15 feet backwards into a fence while in park. called Dealership and they said do not drive it and they came and got it with tow truck. Now its sitting at dealership and they wont lift a finger till they get my insurance. Why the hell do they need my insurance , the Journey has gold package warranty till 2016...Any thoughts???