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leaffan766

Journey Member
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Posts posted by leaffan766

  1. I has my rotors and pads, fronts and rears replaced at 25000 km at no cost to me, I called chrysler about the rears and the dealer replace them under the warranty for the front. I also have the extended warranty which means my calipers are under warranty untill 2017 or 160,000 km. I'm guessing the reason for them replacing the rears was to keep us happy since they did them while the journey was in having both cylinder heads Replaced because of 2 cylinders being bad. All this with 25000 km on it

  2. I bought the same warranty on my 2010 and I think it will be wel worth it when you look at what's covered. For me anyway considering they just rebuilt the engine on mine and it only has 26000 Kms on it.

  3. Yep, I talked to them again today. They were very reserved about replacing it under warranty. They wanted extra documentation from our Oil change place to prove the changes.

    After they dropped the oil pan, they found less than 1qt of oil left in the darned thing. The service tech couldn't believe that it could possibly NOT be owner neglect. After producing all required documentation, they couldn't say no to the replacement, so the Long block is on it's way. He did state it's a full long block, the only thing to be re-used is the intake and accessories.

    I'm going to make sure that the wife knows how to check her oil, and have her do it whenever she fills it with gas. I don't want to go through this headache again :)

    So far, it's been about 3 weeks since we dropped it off. Luckily Chrysler extended the rental coverage WELL beyond the 5 days that MaxCare offers, so we won't have any out-of pocket cost for this headache. After I complained that it was taking much more time than it should to get this thing back to us, they agreed.

    So, barring any surprises, we should have "Jenny" back in the driveway by early next week at the latest.

  4. Two of the cylinders were " misfiring " this is the 2nd time it has been in for this. They have taken the engine apart and are replacing all 6 cylinders and the heads and can't remember everything else. The dealer has had it for over 140 workable shop hours. I'm sure it would of been cheaper to replace the engine and take the old one apart to find the root cause of the problem. The dealer or chrysler can't even tell me what caused it

  5. What can I say. This is my first and last purchase of any type of chrysler product. Vehicle has been in service for 3 weeks now. Do not know when it will be ready an both the dealership and the chrysler Canada offices are freakkng useless. We leave for vacation on 6 days and they tell me that if it's not ready I can only drive the rental 200 Kms a day. Since the trip we are taking is 1800 Kms i would have to pay the extra Kms. And if the problem happens again while in the USA then I would be stuck there waiting for it. No compassion or anything from these people. The vehicle only has 26000 km on it and pretty much having the engine rebuilt and the warranty on the vehicle is 160 000 Kms. Thinking this was the worst purchase of a vehicle I have ever made. Gonna stick with anything other than chrysler. This frustration doesn't even include the problems with the brakes and the horrific odor from the air conditioning.

    Very frustrating

  6. What year is your journey. I have a 2010 sxt fwd. 26000 km on it. Needs new front brakes also and was told of it needs rears and they won't do anything to call back the customer service and see what they will do. Oh did I mention it has been at the dealer in London for almost 3 weeks because the engine needs to have all 6 cylinders and the heads replaced

  7. We have a 2010 dodge journey sxt fwd. it has 25000 km on it and has been in the shop now for almost 2 weeks. They have to replace All 6 cylinders in the engine cause the engine keeps misfiring and wants to stall. This vehicle has a 84 month 160 000 km warranty. If this is happening now I can't begin to imagine what else is going to happen. Not to mention the whole brake issue

  8. We have a 2010 dodge journey sxt fwd. it has 25000 km on it and has been in the shop now for almost 2 weeks. They have to replace All 6 cylinders in the engine cause the engine keeps misfiring and wants to stall. This vehicle has a 84 month 160 000 km warranty. If this is happening now I can't begin to imagine what else is going to happen. Not to mention the whole brake issue

  9. I have a 2010 journey and it has 25000 km on it. We got a notice from chrysler Canada extending front pad and rotor warranty to 40 000 km. they are replacing them. As for the rears they told us to talk to the service manager and If they wot replace at no cost to contact chrysler Canada.

  10. I have a 2010 journey and it has 25000 km on it. We got a notice from chrysler Canada extending front pad and rotor warranty to 40 000 km. they are replacing them. As for the rears they told us to talk to the service manager and If they wot replace at no cost to contact chrysler Canada.

  11. Well i have been told the same thing. 2010 Dodge journey SXT V6 They cleaned the throttle body, and did the software update, 3 days later same damn issues, car feels liek it wants to stall, they told me cylinder 5 is also misfiring and now they have had the car for 5 days, and still no word. Warranty is good till 160 000 km. Not at all impressed with this.

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