DHP

I have a 2011 Jorney SXT and everytime I shift to "Drive" I get a jerk sound from the tranmission. Has anyone run into this problem before and if so, how was it corrected? I would like some idea before I take it back to Chysler. Thank you

2011 Journey SXT. It seems that I have to adjust (moving up) the rear view mirror at least once a week. The mirror does not seem to be lose and I was wondering if anyone else is experiencing the same problem.

My radio was just updated today with the new software. The update software number is 08600200 FC58 .30. Trusting this is the correct one as this is my second update.

Thank you DodgeCares. Much appreciated.

"Merry Christmas and Happy New Year"

It has not happened to me while driving yet, but I usually have the sound up while driving anyway. As far as start up, a couple times yesterday, but after a couple trips today it did not do it. I traded in a 2010 camaro for the Journey, I love it so far. Rides like a dream and it is getting pretty good gas mileage for a SUV. Very comfortable on the road and quite compared to the camaro. Of course if I ever want to play with a camaro I'll just drive the wifes.

The radio has it mind on its own. I have been experiencing this for the last 6 months and still haven't figure out a pattern. I could go up to 3 weeks without blasting at me at start up.

You are correct they are nice vehicle to drive and the 3.6 L engine has lots of power.

Just bought a Journey last week, and I have the same problem with the radio blasting. Scared the crap out of the misses.

Welcome to the club. As you can read all the posts this has been a ongoing problem since June. Chrysler is aware of the problem however, we are all waiting for the new software update for the radio. I was original told the new software will be release in mid November however, I'm still waiting.

Just be careful, it has been reported the radio will blast at you while driving. It did it to me and scared the heck out of me. Lucky for me I wasn't changing lanes. I'm prepare for it when I start the Journey however, I'm not prepared while driving.

This may help during start up: - Prior of turning off the car, turn off the radio. As soon as you turn the radio on, turn the volume down.

As for driving, good luck. It only did it to me once and I forgot to turn off the radio when I shut off the car.

Got a new angle on this problem tonight. Up to this point, it has ONLY done the loud blast on initial startup of the audio system. A few minutes ago, coming home from the store, I started up, left my parking space, got about three rows down - and THEN it blasted me.

Anybody else have this one happen to them? I'm prepared for it on startup now ... but this one scared the bejeezes out of me. Completely off guard!

It just happen to me today for the first time. I drove off with the radio on and few minutes later it blasted at me. Scares the heck out of me. Trusting the new software update will be release soon.

We were having the same problem with our radio on our 2011 journey , our service advisor called us & they updated the software on the 15th of nov & it has not done it since

You may not be out of the woods yet. My radio was updated back in October and approximately 3 weeks later, it blasted at me at start up. I'm waiting for the new update software which should be out soon.

Chris,

I have sent the information posted on this thread to our radio engineers. Thanks....

Hi DodgeCare

Have they officially released an software update yet on the radio issue? No one seems to know.

Thanks

For some reason on my 2011 R/T the Auto Climate Control resets to off when I shut off the Journey. Am I missing something or not setting it up properly? Frustrating! Thanks for any help.

Miles

My 2011 Journey does the same. How did they fix this problem? My Service Advisor never encountered this problem before. Thanks

For some reason on my 2011 R/T the Auto Climate Control resets to off when I shut off the Journey. Am I missing something or not setting it up properly? Frustrating! Thanks for any help.

Miles

Is there a TSB# or something I can reference? I don't hold a lot of faith in my dealership at the moment.

Refer to post #53 on page 3. I'm not sure if its out yet however, I did send an e-mil to my Service Advisor on the status of this today.

Got a new angle on this problem tonight. Up to this point, it has ONLY done the loud blast on initial startup of the audio system. A few minutes ago, coming home from the store, I started up, left my parking space, got about three rows down - and THEN it blasted me.

Anybody else have this one happen to them? I'm prepared for it on startup now ... but this one scared the bejeezes out of me. Completely off guard!

Hi ChrisPollard

Did they install the new radio software to your Journey that was release few weeks ago?

I'm taking my Journey in next week for them to install the new radio software.

Never happen to me. Just at start up. This could be a hazard while driving and I suggest that you report it immediately. I'm a retiree and if this happens to me while driving it will scare the heck out me and I could get in a accident.

Today I notice that when I start the Journey my climate control were turn "off". This has happen to me before and the next time I started the Journey (2 days not driven) the battery was dead. Have you run into this problem before?

Got a new angle on this problem tonight. Up to this point, it has ONLY done the loud blast on initial startup of the audio system. A few minutes ago, coming home from the store, I started up, left my parking space, got about three rows down - and THEN it blasted me.

Anybody else have this one happen to them? I'm prepared for it on startup now ... but this one scared the bejeezes out of me. Completely off guard!

Never happen to me. Just at start up. This could be a hazard while driving and I suggest that you report it immediately. I'm a retiree and if this happens to me while driving it will scare the heck out me and I could get in a accident.

Good news.

My Service Adviser has just informed me today that he was talking to Chrysler Tech Support and they are in the process of issuing a service bulletin and releasing a new software update which should arrived within 2 weeks. My Service Adviser further stated that he was able to have the file sent over by e-mail so I don't have to wait so long however, he prefer to test this new software first before installing it in my Journey as the previous software update didn't work. He has a co-worker that has a 2011 Journey and experiencing the same problem so he will be the first one to try it out.

I am having the same problem on my 2011 Dodge Journey Express. I have the 4.3 UConnect. I have been able to duplicate the problem whether I was using satellite, fm radio or CD. Just randomly on start up the volume is blaring. I can tap the radio dial down and it will immediately show something like 5 even though it was blaring. I took it to Dodge and of course they had never heard of the issue. I did manage to record the problem on my cell phone and it did on the video. They were stunned at the dealership. They have ordered a new radio and I really hope this fixes the problem. But after finding this forum, I'm worried.

Chrissy

There is a Dodge "Flash Bulletin" on this issue and your Service Adviser should be aware of it. I agree with ChrisPollard replacing the radio will not resolve the issue. Dodge needs to resolve this problem first. Once resolve, it could be a software problem or a hardware problem.

Glad to see I'm not the only one with this problem.

I turn the radio on at the "knob" now and I can tell within a split second if the radio will come on loud or not and then I "quickly" turn the volume down at the knob. Never tried the steering wheel controls. I find the knob is much quicker.

I sent an e-mail to Chrysler Canada and they reply back to me yesterday saying that they are aware of the issue with the radio on my 2011 Journey and they are working on a resolution. They do not have a time frame on the resolution.

I also sent an e-mail to my Service Adviser who is monitoring this issue and he told me yesterday that he will contact Dodge and get back to me this week. About a month ago my Service Adviser did install a new software for my radio however, it didn't work.

When this problem first occurred back at the end of June ( my vehicle was manufactured in June 7 ), no one has every heard of this problem before until the last few months which is very interesting. It seems this problem only occurred when the vehicle was built after May/June.

Trusting this additional information will all help you and DodgeCares. DodgeCares and my Service Adviser have been most helpful (thank guys).

That IS interesting that it seems to be blasting to 22 each time it happens - and not just in one Journey, but more than one. This could be something that could help the people trying to write the software fix. DodgeCares - any way to pass this info along?

I'm wondering if the radio default is set at 22 and need to be change to 8 or 9.

Short blasts of loud shouldn't hurt the speakers. If the speakers HAVE been blown, you will hear it. But I doubt they'd replace the speakers if they are undamaged due to short bursts of loudness. Not sure how loud your blasts were, but mine were usually around 22 or 23 out of 38 levels of volume. Just barely over half power. There is no way that should damage anything.

Thanks. That's good information to know as that was my major concern (speakers). I was not quick today to turn the radio down and I did notice the radio level was set at 22. I usually have it around 9. Thank you again for your advice.

Interesting. I have always control the radio volume at the knob. I will start using the steering wheel volume control to increase and decrease the volume. Maybe this will temporary resolve this issue. I will keep you all posted on the outcome.

That idea didn't work. I only used the knob to turn the radio on and off. I'm trying to figure out a pattern as to why this is happening and so far, there isn't one. It has now been 5 months. When Dodge does fix the problem I'm going to asked them to replace the 6 speakers at the same time as the load sound must be damaging the speakers.

The last time the volume spiked I was ready with my hand on the steering wheel volume down button. One click and the sound was restored to the normal level which I found interesting as to me this indicates that the system thinks the radio volume is at a normal level when it is actually much much louder.

Interesting. I have always control the radio volume at the knob. I will start using the steering wheel volume control to increase and decrease the volume. Maybe this will temporary resolve this issue. I will keep you all posted on the outcome.

4.3

Thanks DodgeCares. My Dealer told me that there is a Flash Bulletin on this issue (radio) and Dodge is currently trying to resolve this issue. Any further information from you would be much appreciated. Thank you again.

I tried it in the "off" position and the problem is still there.