freewjk

And thanks for all of you.

On 2018/3/22 at 4:23 AM, bramfrank said:

 

Your dealer is an ass.  Look up the definition of 'design defect', then contact FCA customer support and insist that they replace the radio once more under warranty.  If they refuse file a complaint with your state's consumer protection group, quoting the various 'can't unlock maps' threads here and referencing the R65 Chrysler recall.

That can't stick defective equipment into your vehicle and then try to charge you when it does what they program it to.  Under civil law you can likely claim a lifetime of replacements, since it is a defective design with an applied 'solution' that actually exacerbates the likelihood of recurrence. 

Let you know, I purchased a new 2017 map and tried to update my radio. Finally, I saved my map successfully. It works normal now. 

Depends that thread, it looks like I can fix that problem through purchse a latest map?

On 2016/10/3 at 5:30 AM, bramfrank said:

 

Call your dealer, but he'll be clueless and the FCA support people are either just as clueless, or are refusing to admit they have issues for whatever reason.

The problem, as you know is that one of the map files is corrupt, likely due to a hardware design issue and the recall, which only updated the firmware in the unit, but did nothing about the hardware was a useless (and expensive) placebo.

Reloading/updating the maps will being the unit back to life.

But, if you just bought the vehicle from a dealer, shouldn't the selling dealer have given you at least a short warranty?  Let him fix the problem this time..

Hi, Bramfrank

I have the' can't unlock maps' issue again and my dealer refused to exchange another one to me.Could you please teach me how to fix this problem? Thank you very much.