chiefly

Im talking about the latch that you lift up to open the in floor cargo area

2016 dodge journey. Behind my third row there is an in floor cargo storage area where the jack is inside. The latch wont open to get inside to the storage bin or the jack. Happened after i got a car wash (of course) and now i dont know how to get in it. I also think that the latch maybe broken... anyone have experience with this?