Our 2014 Journey RT started doing the same thing. I believe this started happening exactly one year after purchase to the day. Sirius XM radio works currently and we already renewed so we don't lose our service. Upon Navigation star- up it reads "Can't Unlock Maps" I click "OK" and it then new box says "Detailed maps are required for routing. No detailed maps were found on this unit."
After that, the box goes away and we get to the start screen. I click on VIEW MAP and there is a very basic map (missing small streets) and my car is way to the left of the road (even when driving on the road). I cannot click on the ADDRESS box (a box says "NO MAP DATA AVAILABLE") but can click on GO HOME and it gives me directions home. I cannot use food, fuel, lodging, but DEALER LOCATOR did work.. I am subscribed to Sirius Travel Link and Sirius Traffic, along with the radio according to the vehicle read out when I check...
Exact same problem on my 2015 Journey Crossroads ^^ Less than 4K miles on it. Been to the dealer now twice (for the recall 'update') with no fix and finally they are going to replacethe whole unit. We'll see....
Can't Unlock Maps
in Audio, Infotainment Navigation, MyGig, UConnect, etc.
Posted · Edited by Sarah Burton
Exact same problem on my 2015 Journey Crossroads ^^ Less than 4K miles on it. Been to the dealer now twice (for the recall 'update') with no fix and finally they are going to replacethe whole unit. We'll see....