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I just picked up a 2018 Journey crossroad, certified used. The sticker(and dealer) says I have, Uconnect® 3 with 8.4" Display Uconnect® Voice Command with Bluetooth®. I was trying to set it up today and was unable, I called customer support and they say that I do not have uconnect capabilities according to my vin. Being as how that was one of the deciding factors to buying the car I'm wondering what my recourse is? Is there an upgrade they will have to install? Or will I have to bring back the car and tell them to keep it...I hate being lied to...has anybody else had this problem?

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Run, don't walk, back to the dealer. There has been a misunderstanding somewhere. They are obligated to show you how to use the features you bought. If they have misrepresentated the item for sale, or you misunderstood,  most states give you a very narrow window to back out of the deal. Give them a chance to make it right.

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Do you have the buttons on the steering wheel for uconnect?

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On 6/17/2019 at 3:13 PM, Pete s said:

I just picked up a 2018 Journey crossroad, certified used. The sticker(and dealer) says I have, Uconnect® 3 with 8.4" Display Uconnect® Voice Command with Bluetooth®. I was trying to set it up today and was unable, I called customer support and they say that I do not have uconnect capabilities according to my vin. Being as how that was one of the deciding factors to buying the car I'm wondering what my recourse is? Is there an upgrade they will have to install? Or will I have to bring back the car and tell them to keep it...I hate being lied to...has anybody else had this problem?

 

I am terribly sorry to hear this. Can you send me a private message with your VIN? I'd like to look more into this on my end.

 

Jasmine

Dodge Social Care Specialist

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Not sure what the buttons would look like

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9 hours ago, Pete s said:

Not sure what the buttons would look like

 

It would be in your owners manual, but here. There are buttons on the right side of the steering wheel if it is equipped with uconnect.

 

 

download.jpg

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22 hours ago, DodgeCares said:

 

I am terribly sorry to hear this. Can you send me a private message with your VIN? I'd like to look more into this on my end.

 

Jasmine

Dodge Social Care Specialist

Did you find anything out for me ? I really need to get this resolved ASAP, before I lose my vehicle return window!

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any dodge dealership can run your vin and tell you and show you what you have and what you dont have.....

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Why wait for a forum reply?  Get in the car, drive to the dealer and say show or give my money back.  Make an owners account on mopar.com and you can see for yourself what your car has.  Don’t sit and wait, then bitch how you got screwed.  Take action!

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Ummm . . . . you have uconnect.  ALL Dodge Journeys manufactured as of 2011 have uconnect.  Clearly the idiot you spoke with at the support line has no clue.

Do not confuse the two;  uconnect is the radio and aircon touch display.  Bluetooth is the subsystem that allows you to wirelessly connect your phone to the vehicle and is a separate feature and order code.   

The presence of Bluetooth is evidenced by the top two buttons on the steering wheel control as shown above.  If you don't have the two upper voice command/phone buttons then you have no Bluetooth/voice commend.

You can go online with your VIN and get the build sheet for your vehicle which will show whether it has Bluetooth (but you needn't bother, since the presence or absence of those extra buttons will tell you what you'd like to know).

Having said that, with the exception of a series of vehicles produced early on during a parts shortage, EVERY vehicle with the 8.4" display has the Bluetooth and voice command and if it doesn't, then either your vehicle was upgraded to the 8.4" display by the previous owner (and can't have the Bluetooth retrofitted) or if it does the BT module is dead.  And again, you can tell by the presence of absence of the extra steering wheel control buttons.

If you have the buttons then the BT module or its connections are at issue and the subsystem needs to be fixed.  If you don't, then the vehicle was misrepresented.  And no matter why, whether error or misrepresentation, if they can't get the OEM BT function working, then hand them back the vehicle, get your money back and shop for another one that meets your needs.

The Dodge agent can only help if the buttons are there and Dodge refuses to repair it since the vehicle is still under warranty.  Otherwise this is between you and the selling dealer.

 

Edited by bramfrank

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16 hours ago, Pete s said:

Did you find anything out for me ? I really need to get this resolved ASAP, before I lose my vehicle return window!

 

Were you able to send me a private message with your VIN? I don't see one in our inbox.

 

Jasmine

Dodge Social Care Specialist 

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