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dmonteau

Rear Differential 2013 Dodge Journey RT AWD

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I own a 2013 Dodge Journey RT AWD with 112,000 miles on it. During a cross country trip the transmission pump went out resulting in a blown transmission. A Dodge dealership just installed a new transmission and I picked it up a few days ago. Now there is a thumping/rumbling sound coming from the rear of the vehicle that did not exist prior to the transmission being replaced. It almost sounds like there is a subwoofer in the back of the vehicle as the sound is very deep bass at low volume. I can hear it thump when I slowly accelerate and when coming to a stop. It is a constant rumble when I'm making slow turns in forward or reverse. I suspect that there is something wrong with the rear differential based on what I've read. I'm curious whether or not the service department damaged it or failed to calibrate something correctly when they installed the new transmission?

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why not ask them, it could be the transfer unit, has it ever been serviced?could be the rear axles. best advice is to take it to your local dealership and have it checked as it could be related to the transmission work or compleatly unrelated due to it. good luck and keep us informed...just wondering how much is a new transmission and or do they use a rebuilt trans. 

Edited by 2late4u

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New transmission with 3 year 100,000 mile warranty cost $5,700 for parts and labor. This past summer I had a Dodge dealership replace the fluid in the transmission and rear differential.

 

I can't take it back as the repairs were done in Kilgore, TX and I'm in Albuquerque, NM where I live. I picked it up this past Monday while I was in Texas on a business trip. I drove it home. 

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Maybe they didnt fill the differential up after the draining?

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If a dodge dealership did the repair, it should be warranted at any dodge dealership. You did get a warranty with it, right?

Edited by jkeaton

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On 1/25/2019 at 12:11 PM, jkeaton said:

If a doge dealership did the repair, it should be warranted at any dodge dealership. You did get a warranty with it, right?

 

I would go to nearest Dodge dealership you trust and have them look at it. If it was fixed corrctly shouldn't make a new noise. Warranty should be honored at any Dodge dealership even if you had it done in another state. 

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Update: While travelling across country on December 20 near Longview, TX my transmission pump went out and the end result was a blown transmission. The tow company which was dispatched by State Farm roadside service towed my vehicle with a wheel-lift tow truck. That is a big no-no for AWD drive vehicles. They should have used a flatbed tow truck. The local Dodge dealer in Albuquerque, pulled the rear differential and viscous unit yesterday and confirmed that the rear differential is toast. They advised that the damage is most likely the result of the towing company pulling it behind a wheel-lift tow truck. I spent $5,700 for the new transmission and will spend another $1,400 for a new rear differential. I will be filing a claim against State Farm today.  

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2 hours ago, dmonteau said:

I will be filing a claim against State Farm today.  

 

Just something to mention if you file a claim against your insurance make sure to ask if it will counts as a claim. If you file a claim for $1500 against yourself it may effect your rates at renewal. So make sure to ask if it will count against you and if it could possible loose you an other discounts like claim free or something. Even though no accident happened if you claim is over $1000 some companies may remove some discounts.

 

So sometimes for small things it's cheaper to pay out of your own pocket then submit a claim. 

 

All that said your insurance company shouldn't have to pay for a damage done by tow company even though your insurance company dispatched them to you. 

 

Tow company should pay for all damages.

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3 hours ago, dmonteau said:

Update: While travelling across country on December 20 near Longview, TX my transmission pump went out and the end result was a blown transmission. The tow company which was dispatched by State Farm roadside service towed my vehicle with a wheel-lift tow truck. That is a big no-no for AWD drive vehicles. They should have used a flatbed tow truck. The local Dodge dealer in Albuquerque, pulled the rear differential and viscous unit yesterday and confirmed that the rear differential is toast. They advised that the damage is most likely the result of the towing company pulling it behind a wheel-lift tow truck. I spent $5,700 for the new transmission and will spend another $1,400 for a new rear differential. I will be filing a claim against State Farm today.  

two fold problem here yes you had state farm dispatch a tow truck to tow you in, you also probably be suing the tow truck service as it was their fault for using the WRONG towing procedure .

Edited by 2late4u

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I pay State Farm for  Roadside Assistance service. State Farm has my vehicle information and they should have provided that to the tow company when they dispatched them. As far as I'm concerned State Farm should pay for the repairs and they can recover their money from the tow company. After talking to the State Farm claims agent I believe that is how they are going to handle it. I know a State Farm agent who used State Farm Roadside Assistance for his own vehicle and the same thing happened to his car. He filed a claim and State Farm paid for the damages. He advised me that State Farm was liable since they dispatched the wrecker. Had I contacted my own wrecker this matter would be between me and the wrecker. We shall see what happens. 

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I can't believe a tow truck operator would knowingly tow an AWD vehicle the wrong way. Towing companies are registered, licensed and have insurance and thus should know proper procedures to follow.  They should have been able to tell right away when they started moving the vehicle on just two wheels that it was AWD. 

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The first tow company that State Farm dispatched never showed up. As a matter of fact, I originally contacted them at 6:00 PM. I followed up at 7:00 PM and that's when they dispatched the first tow company. at 7:45 PM I called the tow company and they were rude and said they were not dispatched. I called State Farm again and they dispatched a second company that showed up about 30 minutes later. I'm pretty sure State Farm did not tell them. It was cold and dark as well. It was a very large wheel-lift tow truck so the driver probably had no idea when he started pulling it. I'm sure they have insurance so State Farm will settle my claim then go over the tow company for their money. 

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My point was make sure to ask if liability will show as paid  $xxx by your policy or it was a $0 paid claim that another company paid. In this case state farm being the other company. 

 

The most common misconception is that since it wasn't your fault your rates won't change. 

 

At fault vs not at fault do rate differently but never the less do rate against you. Granted every State and every company has their own set of laws or rules but my point is it is always in your best interest to ask your insurance company what will happen rather then finding out when you get your new bill.

 

I talk to at least 1 person a day who says "if i would have known my rates would have gone up i would have just paid it myself."

 

Also i would ask the claims department how it will process not the agent. No matter how good he is he can't speak for the claims department.

 

For that small of an amount they most companies won't sue since would cost more in legal fees and man hours. I am sure they will try to subrogate it but if tow company refuses they usually will just leave it at that.

 

If you didn't figure it out i work in the insurance industry.

Edited by Locosiete
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Locosiete, I understand your point. I moved a few miles but in the same zip code State Farm increased my rates for no good reason. With that said, my vehicle needs a new viscous unit and rear differential that will cost approximately $1,800. This was as a result of the tow company mishandling my vehicle - the tow company that State Farm dispatched. I pay State Farm extra money for Roadside Service so they should cover the damages. I believe they will recover their money from  the tow company. If they increase my rates I will find another insurance company. 

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I only mentioned it initially so you didn't have any surprises down the road.

 

I personally would contact the tow company and try working directly with them and leave the insurance company out of the picture. Assuming tow company will pay. If they just say sorry too bad then i would call insurance and see what they can do and then go from there. And confirm they won't list it as a claim against yourself.

 

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Update: Melloy Dodge in Albuquerque replaced the rear differential and viscous unit. The total cost with labor was about $1,850. They used new Mopar parts. Last Friday morning I filed a claim with State Farm. They contacted Melloy Dodge Friday afternoon and Dodge provided them with an estimate and pictures. On Monday morning an adjuster from State Farm showed up at Melloy Dodge to look at the rear bumper????? Dodge told him the vehicle was there for damage to the rear differential and viscous unit and told him the damage was due to the vehicle being towed improperly. They also informed him that they sent an estimate and pictures to State Farm last Friday. Monday afternoon I received an email from State Farm advising me that they were mailing me a check for $670 for the repairs. I logged onto their website to look at the details and noticed that the adjuster prepared an estimate to have my rear bumper replaced. FYI - there is nothing wrong with my rear bumper except for usual wear and tear (scratches). I called the claims department and they advised me that since the repairs to the rear differential and viscous unit were complete the adjuster couldn't do an estimate. He did an estimate for non-existent damage to my rear bumper. I think they were trying to throw me a bone to make me go away. On Tuesday I called my agent Don Mason and gave him the background story. 20 minutes later I got a call from the claims department advising me that they were depositing $1,986.28 into my checking account to pay for the repairs to my rear differential and viscous unit. My agent called me back and advised me they would recover their money from the company they contract with to provide Roadside Assistance and/or the wrecker company. He told me the check for $670 to cover the repairs to my rear bumper was in the mail. I just picked up the car and it drives great. Melloy Dodge was outstanding. The service manager, techs and mechanics were amazing. I'm not sure what is going on at the State Farm Claims Department. I told my agent I thought I was in the twilight zone when I was talking to them. With that said, my agent did a great job assisting me with my claim. 

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Glad to hear everything was paid for. Again only thing i would do is confirm with your comany they show it as a claim against you and if it will impact your rates at renewal. The rear diff shouldn't but the "damage to rear bumper" even though there was none may rate against you. It never hurts to call and ask. I would especially since adjuster since adjuster had it was damage to rear bumper. If it does not impact your rates sounds like you made about $700 for your time and inconvenience. If the bumper claim does impact your rates i would return the check and tell them you want to withdraw the bumper claim since there is no actual damage. Otherwise over next 3-5 years you'll end up paying more then the $700 on average.

 

All my point was from beginning is it is always in your best interest to ask questions.

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I agree. My  policy just renewed for 6 months and my rates went down about $12 a month. I told my agent that the rear bumper was not damaged. With that said, he reiterated to me on the phone a check had been mailed to me for the rear bumper. The payments for the differential and rear bumper were both paid for on the same claim. I will not cash the check until I talk to my agent again about the impact it might have on my rates. 

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Hmmm... When you do call i would call the company directly and not the agent. I prefer to hear the good or bad news directly from tje source. Less chance for info to be misinterpreted.

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I just have to comment on this.  I have an issue with my 2009 AWD Journey, 3.5L SXT.  The passenger differential side bearing has gone out on it, and I want to replace both side bearings while I have the differential out.  The Dodge dealers (I have called 3) keep telling me I can't order the bearings, and I have to replace the whole differential.  I'm sorry, I'm not paying 950$ for a new differential when the gears look brand new.  If I find the right bearings and races, Timken tells me I'd be out the door for less than 90$ by putting in the new bearings from them if I can get them the numbers off of them.  It's ridiculous, because companies are selling remanufactured differentials, and those bearings have to come from somewhere.  Short version, I have replaced everything in the drivetrain except the engine, at this point.  Transmission, Transfer case, all four wheel hubs, cv axles, and brake calipers to boot.  I'll never buy another Dodge.  I promise you that.

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oh well guess dodge is going to cry over their loss. 10 year old vehicle 

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In all fairness it was first year/gen. All manufacturers never get it right the first couple years. 

 

Plus did you buy it new or used? Buying a used car is like unprotected sex with a hooker. Everything might be fine or maybe it kills you. It's a risk we all take buying used LOL!

 

 

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