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nitecrawler30

2017 Journey Crossroad UConnect Reboot Loop

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Hope everyone is doing well. Yesterday (08/08/2018), our Journey started rebooting our UConnect 8.4. It will reboot every 30 seconds to a minute and sometimes earlier. Software is up to date. Before anyone says "search the forum for an answer", I have and have not found anything useful. Car just hit 20k miles, so Im sure its still under warranty. Before I takr it to the dealership, I wanted to see if theres anything I can do.I recorded a video to show the problem....

 

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Thats what the dealer needs to watch...they cannot dodge the problem and it is probably a replacement issue

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On 8/9/2018 at 11:40 AM, nitecrawler30 said:

Hope everyone is doing well. Yesterday (08/08/2018), our Journey started rebooting our UConnect 8.4. It will reboot every 30 seconds to a minute and sometimes earlier. Software is up to date. Before anyone says "search the forum for an answer", I have and have not found anything useful. Car just hit 20k miles, so Im sure its still under warranty. Before I takr it to the dealership, I wanted to see if theres anything I can do.I recorded a video to show the problem....

 

Hi nitecrawler30,

I can see how this would be frustrating! Have you made an appointment with your dealer to get this checked out? If so, you can also send us a private message and we can provide you with any extra assistance you may need. 

Lydia,

Dodge Social Care Specialist

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There's no mystery;  Either your battery is weak or your radio needs replacing.

But why are you here?  Your vehicle should still be under warranty.  Take it to your dealer and have him fix it.  You might consider buying a factory extended warranty once you find out how much the radio costs to replace.

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I do have extended warranty that I added when I purchased the car. It should still be under warranty. Just wanted to see if there was a simpler fix besides taking it to the dealership. I am not a fan of dealerships, for multiple reasons. This is also my only vehicle and the dealerships around us dont not provide loaners. from my understanding. 

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My factory extended warranty provides a loaner or rental if they need to keep my vehicle overnight.

However a radio check should have you in and out in less than an hour, because they won't have a replacement in stock.

 

 

 

 

 

Edited by bramfrank

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