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Recently I started having a weird problem with a Uconnect 4.3/RHA system, specifically with hands free calling. Making outgoing calls works fine but when answering incoming calls I am often unable to hear the caller through the system. While investigating the problem today I found out that using the Phone button on the steering wheel to answer the incoming calls often causes the system to transfer the call back to the mobile device. I'm using an Android 7 phone and I'm unable to tell if it is the phone itself or the Uconnect system that is causing the problem.

Has anyone else experienced this type of problem and do you have any advice on correcting it? Thanks in advance.

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10 hours ago, Spektyr said:

Recently I started having a weird problem with a Uconnect 4.3/RHA system, specifically with hands free calling. Making outgoing calls works fine but when answering incoming calls I am often unable to hear the caller through the system. While investigating the problem today I found out that using the Phone button on the steering wheel to answer the incoming calls often causes the system to transfer the call back to the mobile device. I'm using an Android 7 phone and I'm unable to tell if it is the phone itself or the Uconnect system that is causing the problem.

Has anyone else experienced this type of problem and do you have any advice on correcting it? Thanks in advance.

 

Hi Spektyr, 

 

We would recommend deleting the Bluetooth pairing from both your phone and your Uconnect system and re-pairing them. If this doesn't help feel free to send us a PM for further assistance! 

 

Andrea

Dodge Social Care Specialist 

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I'm having the same issues with mine, as well, though I'm using Android 6.

Unpared the device,

Performed a soft reset on the uconnect (as per uconnect support),

Restarted my phone, 

Repaired my phone,

Still unable to hear the caller.

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I can confirm that the phone button on the steering wheel appears to be the issue.  I can only receive incoming calls by using the button on the uconnect screen.

 

Is there a recommend fix to this problem?

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Phone volumes set to full, so that's not the issue.  It does seem to revolve around the steering wheel mounted phone button.

(I've read where others have the same issues.)

 

just emailed Dodge...

cant wait to hear what they have to say.

Edited by PitCarver

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Who did you email at Dodge? I can’t imagine they have a tech support person answering emails from customers with problems with their vehicles.......

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I'm just climbing the ladder and keeping a record, by contacting customer assistance.  There's always a chance that someone at Chrysler is aware of the issue.

 

Here's what I've got so far...

Hello John, 
 
Thank you for contacting the FCA Customer Assistance Center. 
 
I understand you've contacted our level one Uconnect team with no 
success on fixing the issue thus far. 
 
I have escalated your file to our Uconnect Case Management team to work 
with you a bit further on this. 
 
Your Uconnect Case Manager will be in contact with you within the next 
business day to assist. 
 
We appreciate your patience John. 
 
Thank you again for your email.  Should you require additional 
assistance, or have any new information to provide, please reply to this 
email message or call 1-800-247-9753.                        
 
Sincerely, 
 
Jenna

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Well, uconnect called today

(They tried calling the wrong number yesterday.)

And said that it "appears" to be a compatibility issue.

He told me that the system wasn't tested on my "latest" version of Android.  I told him that I was on version 6.0, which is definitely not new, and was a 4 year old phone.

Their advice was to try another phone...I'll be contacting the dealership, for my next step up the ladder.

 

stay tuned...

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Sorry everyone. I haven't checked this thread in quite a while.

I have tried both the steering wheel button and the button on the Uconnect screen. They both seem to act the same way. The call connects and then is immediately transferred back to the phone. I have to hit the transfer button twice to transfer the call back to the Uconnect system and then I can work hands free. I'm still not sure if it is the phone doing it or the Uconnect. I do remember that when I was using an iPhone I didn't have this problem. Since I don't get calls very often while driving I don't consider this a major problem, but it would be good to know if there is a fix for this issue.

Edited by Spektyr

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