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Rear Viscous Coupler - has anyone had this replaced?


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Our 2013 Dodge Journey R/T with about 18,000 km, had been making shuddering and grinding noises ever since we had the winter tires switched back to the factory Kuomo tires and chrome wheels in late May. I chalked it up to the tires, based on other complaints I have read in this forum. Anyhow, things were getting worse and we took the Journey into a local dealer (not the one we purchased it from - we fired those guys). After a supposed road test, the tech could not duplicate the same problem we were having - WTF? So two days later, we took it back and insisted that the Service Manager or shop foreman come with us for a road test. Within one minute, the foreman diagnosed it as a bad viscous coupler (on the AWD); obviously this has happened to other AWD Journeys. So after an all-day wait, we got the vehicle back yesterday, repaired under warranty. All good. We were particularly anxious as we are travelling to Saskatchewan and will be putting about 2000 km on the Journey.

The repair is listed as : "rear viscous coupler contaminated with gear oil". - "replaced rear viscous coupler (BDORC) and pinion seal".

Has this happened to anyone else?

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