luckydaddy85

clunking noise in front end on bumpy roads

49 posts in this topic

I just bought my 2013 journey. We love it. It has 20000 miles onit the only think I have noticed is alot of clunking noise in front end when you hit bumps.if any one has any ideas I would love to hear them thank yal

Share this post


Link to post
Share on other sites

New struts, upper strut bearings, tie rods, tie rod ends - could be anything pertaining to the front suspension.

Share this post


Link to post
Share on other sites

Had the same issue.. Dealer replaced struts and strut isolators.

dhh3 likes this

Share this post


Link to post
Share on other sites

luckydaddy85,

I recommend bringing your vehicle to an FCA dealership for a formal diagnosis. Please feel free to reach out if you would like assistance in scheduling an appointment. Either way, be sure to keep us posted!

dhh3 and jkeaton like this

Share this post


Link to post
Share on other sites

Also, sway bar and bushings; links and bushings if the DJ has them in front.

Share this post


Link to post
Share on other sites

Just wondering if you ever resolved this problem? My 2015 makes a noise sometimes when going over bumps, especially the curb in front of my driveway. I have no idea if this is normal or not?

dhh3 likes this

Share this post


Link to post
Share on other sites

There is a TSB on this. As I stated above, dealer replaced the struts and isolators. No more noise.

dhh3 likes this

Share this post


Link to post
Share on other sites

Cost of new front struts and isolators, plus labor. Figure at least $600-700. Will vary depending on location.

Edited by jkeaton
dhh3 and 11journeybama like this

Share this post


Link to post
Share on other sites

Mine clunks every time I leave the garage for the first time. Then, all is quiet. Dealer looked at it - no issue!

Edited by dhh3
jkeaton likes this

Share this post


Link to post
Share on other sites

Mine clunks every time I leave the garage for the first time. Ten, all is quiet. Dealer looked at it - no issue!

First time we had it in for this, they just greased the hell out of the stabilizer bar bushings and said it was fixed. This lasted about a week then it started again. I wrote about this in another thread, but I printed out the TSB and had it with me when we took it back in, I showed it to my service adviser, who promptly informed me "we have access to all these TSB's"....needless to say, this time they replaced the parts. I'm sure their first line of defense is to "mask" the issue and "hope" it fixes it before resorting to replacing parts at their cost. I'm onto them, so I know the game...I don't mind playing....it's kinda like bartering at a fleamarket....HA!!! :yup:

dhh3 likes this

Share this post


Link to post
Share on other sites

Is there a link to the current TSBs? I'm aware only of the TSB for the cold-start idler pulley noise on 3.6L's. My suspension squeaks a lot when the car has been sitting for a few hours or more, and *might* clunk. I say might, because I live in Michigan... where lawmakers are unconcerned with our roads falling apart and bridges opening up weekly.

I'm curious what other TSBs there might be. Google search isn't turning up the idler pulley or anything with the suspension...

dhh3 and jkeaton like this

Share this post


Link to post
Share on other sites

Generally car manufacturers only post tsbs to their dealers, so unless you know an employee they only become

general knowledge when applied thru the course of customer

relations.

Of course recalls are safety related and can be sourced via

dealer/vin #.

dhh3 and jkeaton like this

Share this post


Link to post
Share on other sites

Is there a link to the current TSBs? I'm aware only of the TSB for the cold-start idler pulley noise on 3.6L's. My suspension squeaks a lot when the car has been sitting for a few hours or more, and *might* clunk. I say might, because I live in Michigan... where lawmakers are unconcerned with our roads falling apart and bridges opening up weekly.

I'm curious what other TSBs there might be. Google search isn't turning up the idler pulley or anything with the suspension...

It's in a thread on here somewhere. You gotta search yourself.

dhh3 likes this

Share this post


Link to post
Share on other sites

All that turns up (difficult to search with 4-character minimums) is something for 2012 calendar year builds. Mine was built February 10th, 2014. I'll have to have them diagnose it and reference the TSB anyway, as well as have them do the idler pulley TSB. Was hoping to do that while it was for the ABS moisture recall.

dhh3 likes this

Share this post


Link to post
Share on other sites

I believe TSB 02-001-13 is what jkeaton is referring to. I have it pasted below. Unfortunately, it does not apply to 2015 model year DJ's. Either way, with your vehicle still being under warranty, I'd recommend a trip to the dealership to have your concerns diagnosed.

SUBJECT: Noise From Front Of Vehicle Over Bumps Or When Turning

OVERVIEW: This bulletin involves replacing the upper front strut bearing to correct the noise.

MODELS: 2012-2013 (JC) Journey

NOTE: This bulletin applies to vehicles built between December 01, 2011 (MDH 1201XX) and December 05, 2012 (MDH 1205XX).

SYMPTOM/CONDITION: The customer may experience a noise from the front upper strut mount going over bumps or when turning.

Edited by DodgeCares

Share this post


Link to post
Share on other sites

All my shocks are gone. My journey rides like a boat.

Share this post


Link to post
Share on other sites

I started a thread a while back about the issue we're having with my wifes 2014 R/T. Sounds like the same issue you're having. We've been in and out of dealers 4X with little success. With the help of DodgeCares (who's been awesome), we've had the LH strut, isolator, LH control arm and sway bar bushings replaced. It didn't fix the problem. The only thing that slightly worked was having the isolators greased like crazy, even then it only worked for about a week.

It has gotten better but it still sounds like there's a bucket of marbles when we pull into the driveway and when the car hits certain bumps - the problem is it's not something I can force to happen. It's disheartening because she's got 33k miles on her car (started around 12k) so we're almost out of warranty. We've also heard it on 3 of the rentals we've had, so I don't think it's an isolated issue.

Here's my thread if you want to see it... http://www.dodgejourneyforum.com/topic/6440-front-end-clunk-while-braking-over-bumps/

DodgeCares and Woah322 like this

Share this post


Link to post
Share on other sites

Replacing the struts and isolators fixed mine.

Share this post


Link to post
Share on other sites

Technical service bulletin

I printed out the TSB, gave it the dealership, still saying can't duplicate my concerns or that we don't hear anything, even though I've brought it in twice for the same issue .

Share this post


Link to post
Share on other sites

Have you had a service adviser ride with you to demonstrate the issue? Honestly, you need to do that, otherwise they will never be able to "duplicate the problem". Took me two trips for them to get it right and finally replace the parts. Be persistent, or find another dealer.

rolly and dhh3 like this

Share this post


Link to post
Share on other sites

I think jkeaton is right on the money with this. First, I would do as jkeaton says and take a ride with a service advisor in order to specifically demonstrate your concern to them. If you still have issues after this, I would try another dealership. Unfortunately, if a dealership really can't duplicate what you're experiencing they won't be able to diagnose or repair your vehicle.

Edited by jkeaton
Woah322, rolly and dhh3 like this

Share this post


Link to post
Share on other sites
DodgeCares, on 09 Dec 2015 - 10:28 AM, said:

I think jkeaton is right on the money with this. First, I would do as jkeaton says and take a ride with a service advisor in order to specifically demonstrate your concern to them. If you still have issues after this, I would try another dealership. Unfortunately, if a dealership really can't duplicate what you're experiencing they won't be able to diagnose or repair your vehicle.

I'll probably bring it to the dealer local to me instead of the one I bought it from.

Edited by jkeaton

Share this post


Link to post
Share on other sites

I'm having the same issue, the clunk, squeak noise over small bumps, turning, etc. Dealer has replaced the struts and isolators as a start. Didn't help. They had our journey for four days, and can't pinpoint anything. The rental we have is a 16 journey, same issue, and only 7000 miles on it. Dealer took a used journey and a new 15 off lot, and both are doing the same thing. Has anyone found a solution to this? Dealer says everything is really tight underneath, but obviously SOMETHING isn't right....

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now