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Bluetooth ability lost on 8.4N Radio-Hands free gone as well-Ideas?


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Hello all, I have a 2009 R/T, my radio has UConnect on it but I can not get it to work, the dealership told me because I do not have the hands free button on my steering wheel that I do not have UConnect. Is this true? Why would it be in the  stereo if I don't have it? Thanks all

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  • Official Dodge Support
11 hours ago, Tex said:

Hello all, I have a 2009 R/T, my radio has UConnect on it but I can not get it to work, the dealership told me because I do not have the hands free button on my steering wheel that I do not have UConnect. Is this true? Why would it be in the  stereo if I don't have it? Thanks all

 

Hi Tex, 

 

If you would like to send us a PM with your VIN I'd be happy to confirm what system your vehicle was equipped with from the factory! 

 

Andrea

Dodge Social Care Specialist 

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  • 10 months later...

Just an update on my situation:

The new module is still working although my Android 7 phone sometimes refuses to connect to it. I usually have to power down the Journey, reboot the phone and and restart to get it to connect. At least it doesn't give me this issue all the time and I don't have to go through the nightmare of replacing the module again . . . . yet.

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  • 2 years later...

I bought a used telematics module off eBay (supposedly for my 2012 Dodge Journey), installed it but it didn't rectify my no connection issue. I didn't mount it in place, could this be the reason it still doesn't connect? There is an integral locating pin on the mounting case, should I have mounted the module before testing it? I just left it hanging by the connectors while I tested if it connected or not. See item #1 in attached photo.

Screenshot_20210228-110225_Chrome.jpg

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