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Front End "Clunk" while Braking Over Bumps

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Hello! 

I have a 2016 Journey that I just bought with 31,000 mi. I have this klunk over bumps while braking and it is going back to the dealer on Tuesday. The replaced the sway bar bushings, and told me it was "fine". I saw there was a TSB but for an older model. Has anyone had this issue fixed on a 2016? 

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On 4/13/2018 at 3:15 PM, MKOPEC66 said:

Hello! 

I have a 2016 Journey that I just bought with 31,000 mi. I have this klunk over bumps while braking and it is going back to the dealer on Tuesday. The replaced the sway bar bushings, and told me it was "fine". I saw there was a TSB but for an older model. Has anyone had this issue fixed on a 2016? 

 

Everyone has this issue. Dealers first option is sway bar bushings. That won't fix it and you'll end up taking it back. Force their hand. Replace the strut mounts  

Edited by jkeaton

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Just had the same problem on our front passenger side.  jkeaton is correct - it was a bad strut mount.  Clunking noise on bumps.  Drove us crazy until we got it fixed.

 

mechanical-idiot

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On 4/13/2018 at 3:15 PM, MKOPEC66 said:

Hello! 

I have a 2016 Journey that I just bought with 31,000 mi. I have this klunk over bumps while braking and it is going back to the dealer on Tuesday. The replaced the sway bar bushings, and told me it was "fine". I saw there was a TSB but for an older model. Has anyone had this issue fixed on a 2016? 

Hi MKOPEC66,

If you are still experiencing these concerns with your Journey, we would be more than happy to offer our assistance while you are working with your dealer. Please feel free to send us a private message with additional details if this is something that interest you. 

Julie
Dodge Social Care Specialist

 

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On 4/14/2018 at 7:29 AM, jkeaton said:

 

Everyone has this issue. Dealers first option is sway bar bushings. That won't fix it and you'll end up taking it back. Force their hand. Replace the strut mounts  

 

It has been at the dealer since Tuesday (it is now friday), and I did tell them that I wanted the struts, mount/isolators replaced. They have yet to do so. 

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Just got my Journey back after the dealer having it for TWO weeks! They replaced the LF strut and mount, control arm and ball joint, rotor, bushings, and it is STILL rattling over bumps while braking. 

Three times it is considered a lemon correct? 

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On 4/16/2018 at 11:52 AM, DodgeCares said:

Hi MKOPEC66,

If you are still experiencing these concerns with your Journey, we would be more than happy to offer our assistance while you are working with your dealer. Please feel free to send us a private message with additional details if this is something that interest you. 

Julie
Dodge Social Care Specialist

 

Please contact me. Thank you

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20 minutes ago, MKOPEC66 said:

Just got my Journey back after the dealer having it for TWO weeks! They replaced the LF strut and mount, control arm and ball joint, rotor, bushings, and it is STILL rattling over bumps while braking. 

Three times it is considered a lemon correct? 

 

You will need to check the lemon laws in your state. 

Edited by jkeaton

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It is likely the opposite strut that is making the noise.  Or, it is the shock itself on the strut.  It is hard to tell with the sound, as it seems to move to somewhere else, fooling you.  If it is not under warranty, get a used one at a scrap yard and put it in yourself (great youtube video on it), or have a local shop do it for you.  I think the struts are side specific, so left wont fit right etc.  Have a local mechanic check it out for you.  Sometimes they pick up stuff that the dealer doesn't.  Anywho....good luck.

 

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9 hours ago, MKOPEC66 said:

Just got my Journey back after the dealer having it for TWO weeks! They replaced the LF strut and mount, control arm and ball joint, rotor, bushings, and it is STILL rattling over bumps while braking. 

Three times it is considered a lemon correct? 

i dont believe a used 2016 is eligible for the lemon law

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On 5/16/2018 at 8:54 AM, MKOPEC66 said:

Just got my Journey back after the dealer having it for TWO weeks! They replaced the LF strut and mount, control arm and ball joint, rotor, bushings, and it is STILL rattling over bumps while braking. 

Three times it is considered a lemon correct? 

 

I'm sorry to hear you're continuing to experience this concern. Are you planning on going back to the dealership? Send us a direct message if we can be of assistance with this.

 

Jasmine

Dodge Social Care Specialist

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