harleyhearse Posted September 8, 2013 Report Share Posted September 8, 2013 Hi, we are having a problem with both front bucket seats in our 2012 Journey Crew 5 pass. It has the heated cloth bucket seats in it.. Problems is that the foam in the seat base is really soft and will deform easily.....when it does you sink down in the seat, and it is uncomfortable. And now once on the drivers side, and twice on the passenger side the outside piece of plastic that covers the seat base (beside the doors) breaks off when you go to get out of the car!.... I realize I am a big guy, but my wife isn't and one has broken on her! When I have gone back to the dealership, they have seen this problem before...apparently it is common???? Anyone else have this problem?? If so what did the dealership do? It is getting tiring trying to replace these stupid piece's of plastic.. Quote Link to comment Share on other sites More sharing options...
bigtsr Posted September 9, 2013 Report Share Posted September 9, 2013 The plastic cover on my wifes side broke also, I looked at it and decided just to drill 2 holes in the plastic and looped a heavy duty tiewrap around the support piece that held the broken plastic piece. Covered the tiewrap where it shows with a piece flat black mastic tape. It's a vehicle not a work of art. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted September 9, 2013 Official Dodge Support Report Share Posted September 9, 2013 Hi, we are having a problem with both front bucket seats in our 2012 Journey Crew 5 pass. It has the heated cloth bucket seats in it.. Problems is that the foam in the seat base is really soft and will deform easily.....when it does you sink down in the seat, and it is uncomfortable. And now once on the drivers side, and twice on the passenger side the outside piece of plastic that covers the seat base (beside the doors) breaks off when you go to get out of the car!.... I realize I am a big guy, but my wife isn't and one has broken on her! When I have gone back to the dealership, they have seen this problem before...apparently it is common???? Anyone else have this problem?? If so what did the dealership do? It is getting tiring trying to replace these stupid piece's of plastic.. harleyhearse, Sorry to hear you are having these troubles, has your dealership been replacing these plastic pieces or have there been any other types of adjustment or modification to resolve the concern? If you send me your VIN, I can check to see what can be done to resolve this issue with the seats. Quote Link to comment Share on other sites More sharing options...
harleyhearse Posted September 9, 2013 Author Report Share Posted September 9, 2013 Hi Wes, That would be great! Got a question do you work directly for Dodge? If so in what Department? Quote Link to comment Share on other sites More sharing options...
harleyhearse Posted September 12, 2013 Author Report Share Posted September 12, 2013 Wes, I don't have 5 posts yet so they will not let me answer your private message.... I am going to answer a few questions on the forum and hopefully it will then let me PM you.....I will reply....Tks Frank P. Quote Link to comment Share on other sites More sharing options...
Lawdog1911 Posted September 12, 2013 Report Share Posted September 12, 2013 The plastic on mine is broke as well on the passengers side. I have a 2011 DJ Crew. I drilled 2 self tapper screws to the seat frame and painted the heads black. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted September 13, 2013 Official Dodge Support Report Share Posted September 13, 2013 Wes, I don't have 5 posts yet so they will not let me answer your private message.... I am going to answer a few questions on the forum and hopefully it will then let me PM you.....I will reply....Tks Frank P. harleyhearse, PM has been received, I will start reviewing and PM you once more information can be shared with you. Thanks again! Quote Link to comment Share on other sites More sharing options...
Rebus Posted September 14, 2013 Report Share Posted September 14, 2013 The passenger side piece is broken, too. Been trying to find the part number for a while, but most part listings make it difficult to tell which piece is which part #, and of course, none of the numbers moulded into the piece are the actual part number... Quote Link to comment Share on other sites More sharing options...
bigtsr Posted September 15, 2013 Report Share Posted September 15, 2013 According to my copy of '11 DJ parts list the number is 1LR01XDVAA for shield trim folding passenger seat. Hawk 1 Quote Link to comment Share on other sites More sharing options...
Hawk Posted October 14, 2013 Report Share Posted October 14, 2013 I have part just need info on how to replace it. Quote Link to comment Share on other sites More sharing options...
Hawk Posted October 14, 2013 Report Share Posted October 14, 2013 I have my part. Can anyone tell me how ti get old broken part off of seat? Quote Link to comment Share on other sites More sharing options...
Cmdeu74 Posted May 6, 2016 Report Share Posted May 6, 2016 I've already replaced one of these side shields under warranty. I'm out of warranty now and both sides are broke. Poor design and parts are stupid expensive. Quote Link to comment Share on other sites More sharing options...
jkeaton Posted May 6, 2016 Report Share Posted May 6, 2016 (edited) Yep. Mine broke too. I used a flat washer and self tapping screw to secure it. Sometimes you have to use your own resources to make up for poor choice of mounting methods from the factory. Edited May 6, 2016 by jkeaton Quote Link to comment Share on other sites More sharing options...
Cmdeu74 Posted May 6, 2016 Report Share Posted May 6, 2016 I'll have to look into doing that. Shouldn't have to though. Quote Link to comment Share on other sites More sharing options...
jkeaton Posted May 6, 2016 Report Share Posted May 6, 2016 Agreed. Honestly I never knew mine was broke until I read about it here. Checked it, sure enough. That top clip mount broke. Quote Link to comment Share on other sites More sharing options...
Hankster Posted May 6, 2016 Report Share Posted May 6, 2016 Mine on my 2013 is broken on the passenger side as well. I havent hod a chance to fix it yet. Hank Quote Link to comment Share on other sites More sharing options...
jkeaton Posted May 6, 2016 Report Share Posted May 6, 2016 It's more of an annoyance at the choice of mounting methods than anything else to me. It still stayed in place, but if you tug on it, it will come away. Quote Link to comment Share on other sites More sharing options...
Dusty256 Posted May 6, 2016 Report Share Posted May 6, 2016 mines broken too going to figure a way to mount them better Quote Link to comment Share on other sites More sharing options...
2late4u Posted May 7, 2016 Report Share Posted May 7, 2016 (edited) my 2011 broke on the pass side dealer replaced it then it broke again after warranty ran out i just held it up where it was supposed to hang and drilled a small hole thur the plastic and metal in the middle of the plastic towards the front and then ran a small black screw into it never had no more problem well traded in on my 14 journey and the pass side broke on it also so didnt even take it back to the dealer just did the same thing still working great..... yes its a cheap ass plastic part that is not really up to high standards but out of both cars was my only problem except for the warped rotors that the dealer fixed and never had any more problems SO i am okay with it and LOVE my journey........well just remembered had a small problem with my 14 the divers side plastic step cover came loose once when my foot hit it and lifted it,never would stay down after that the dealer fixed it just before it went out of warranty and if it happens again i see a small black screw going into it also......... Edited May 7, 2016 by 2late4u jkeaton and dhh3 2 Quote Link to comment Share on other sites More sharing options...
Allabouthejourney Posted January 11, 2018 Report Share Posted January 11, 2018 Hi, Im new to this forum so please cut me some slack if Im re-incarnating the dead here.  My wife and I recently purchased a 2014 Dodge Journey R/T, Silver with 30,000 miles. I am a seat engineer by trade (work at one of the Big 3) and noticed after 3 or 4 days after purchase that the passenger side-shield was dis-engaged to the seat structure (yes, I missed this at time of purchase). After investigating some, I noticed that the plastic tab which connects the side shield to the frame was broke in half. Im assuming this was from previous wear and tear as the outboard RH cushion bolster is pretty beat up as well. Wondering if anyone else has had this issue, and in my case, if this would somehow be covered under warranty. I was told my vehicle was a certified pre-owned  (Dealership certified on the spot to complete the deal). Im considering trying some of the fastener methods listed above..Anyways, I hope I posted this in the right thread and look forward to all the insight offered here.   - Mike Quote Link to comment Share on other sites More sharing options...
NavalLacrosse Posted January 11, 2018 Report Share Posted January 11, 2018 What's the FCA Bumper to Bumper warranty? 3/30k? you'd need to fall in the bumper to bumper warranty for it to be covered.  That being said, you mentioned it's a CPO. Did your dealer give you a special 30 day or something bumper to bumper? might be worth asking.  Lastly, it might not hurt to just ask them. don't want to make you hopeful, but if there is no warranty, maybe talking nicely/firmly to the dealership will lead to them finding one from a back room they had lying around... you never know.  PS. if you're feeling like getting even, just test drive an '18 and swap the plates. the next owner/person to test it will report it and claim it under bumper to bumper on that new car.... you know, if you're feeling devious and stuff..  My driver side one is starting to fail... i'm just dealing with it for now. I know if i fix it it'll just fail again later.... Quote Link to comment Share on other sites More sharing options...
jkeaton Posted January 12, 2018 Report Share Posted January 12, 2018 They all break off. I reattached mine with a self tapping screw. If you do get it replaced under warranty, it will just break again eventually. Quote Link to comment Share on other sites More sharing options...
Allabouthejourney Posted January 15, 2018 Report Share Posted January 15, 2018 Thanks for the feedback guys. I was getting out of my car at 5pm today and guess what... the driver side-shield cracked in half. Now I'm 1 week into ownership of the vehicle and have 2 broken side-shields. I just don't understand how 5 years into manufacturing basically the same vehicle this issue has not been identified/corrected at the plant level. One would think Chrysler would test seats for ingress/egress durability as well as other "life-cycle" type testing to vett these issues out. Im 5' 10" and weigh 175 pounds so its not like I'm a super big guy or anything. Other than this issue I have been totally content with the car thus far.. good thing I have a place to vent for now. The wife just gets more upset about it than I. jkeaton 1 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted January 16, 2018 Report Share Posted January 16, 2018 8 years into the same design you'd think they would have worked out all "unadvertised features" by this time..... Quote Link to comment Share on other sites More sharing options...
larryl Posted January 16, 2018 Report Share Posted January 16, 2018 Can't duplicate the problem lol jkeaton 1 Quote Link to comment Share on other sites More sharing options...
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