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Okinawa17 posted a topic in Buying, Leasing, Ordering & Competing ProductsHi Everyone - I am so happy to have found this community - thank you all for your contributions !! My wife and I are trying to purchase a 2016 Dodge Journey SXT AWD. The car we like has the blacktop package and Uconnect/bluetooth. The salesperson I have been speaking with does not have the car but he did locate and confirm that he can get it for us. I am trying to determine how you feel about the price he is extending as he is standing firm (over multiple days - he has been OOO every other day so that has helped to stretch things out). MSRP: $32,030 Rebates: $4,000 Dealer Discount: $2,800 Current Dealer Price: $25,230 Tax: $2,176.08 Govt. Fees: $122.50 Doc. Fees: $75 Out the Door Price: $27,603.58 I am having trouble believing that this is the best deal I can get (maybe it is ) because he keeps saying that what he is doing is extending (or matching) the 20% off MSRP that is being promoted for Crossroad models with the promo ending on 10/3. So the first and only price he has given me is $25,230 - can the very first price he proposed really be his best and final - I find that hard to believe.... He is also saying that when he has asked his GM if they can do a little bit better the GM replied with "on a "locate" ?!" Meaning since they have to get the car from another dealership they are not willing to budge on price. He has also admitted to me that the car is at a dealership fairly close by and that the cost is minimal (really just gas and someone's time to get it. Pls let me know your thoughts and if you think there might be anything I can do to gain a bit of leverage. Really appreciate your advice. Also just to provide full info as you look over what I've shared: We are planning to purchase and not lease We do not currently own another Dodge, Chrysler or Jeep We are not trading anything in We will not be financing the car purchase We are serious buyers that are ready to buy this wknd for the right deal Thank you so much - I am very appreciative and after all the great and informative posts here I am very excited to get a Dodge Journey !! Okinawa17
Summary: We enjoy driving our Journey and find the layout and features class leading for the price, but are dismayed with the quality of the components and the dealership's service. Short of cancelling the remaining debt on our Journey, we will never find a reason to by another Chrysler product. Background: When the time came to add a seven passenger vehicle to our family fleet, I started researching online (including this forum) for a suitable candidate. Our parameters were: AWD, occasional 7 passenger seating, comfort for 5, and of course, value. Being a devoted Subaru fan (last 3 new vehicles were Subaru, still own 2), I wanted a Tribeca, but between the cost, complexity of the nav/infotainment system and cost, I had serious reservations. We loved the Ford Flex with Ecoboost, but cost and availablility were issues. We settled on the Journey because it had features we really liked, adequate power and fuel economy with the Pentastar and awesome price and financing. I had considered the known problems identified on this forum and thought surely they would have been resolved by the fourth year of production of this model. Sigh, I guess I'm just an eternal optimist... Pros: - Quiet cabin - Powerful motor (3.6) - Nicely finished interior - Great ergonomics and layout - Easy to use infotainment/EVIC/Uconnect Cons: - Vague handling - Rolly polly ride - Cheapest quality components known to mankind (see following) Warranty issues: - Interior fit and finish on seat components - BCM reflash (dead battery twice) - Satellite radio replaced - Rear differential pinion seal replaced - Rust bubbling under paint on passenger side door and front fender (no chips) - Front brake rotors warped at 40K km Now, while no vehicle is perfect, I have to say this vehicle has had more issues in the last 20 months than our last 3 Subarus combined. The dealership was fine with replacing the radio, reflashing the BCM and replacing the seal, but these last couple of days have put me over the edge. I just got the vehicle back from the dealership bodyshop where they fixed the rust: the paint does not match. It is obvious the door and fender have been repainted. I stopped at the dealership for an oil change and inquired about how to proceed regarding the warped front rotors, specifically if I needed to have the vehicle booked in and diagnosed. After describing the problem, the service rep said no, that it was pretty obvious and I should just call Customer Care if I thought that it was something I should be reimbursed for as it was outside the 1yr/20k km window. OK, I called Customer Care this morning and they opened a file said they "may" be able to "assist" with fixing the brakes as it was outside the warranty window, but I would need to have the problem diagnosed. Grrr. Called the service rep I spoke with: nothing under warranty, would have to pay for the diagnosis. Called Customer Care back and asked, OK, how much "assitance" might I be eligible for? 100%? 1%? Sorry, we can only discuss that after the diagnosis. So, they want my money up front with only a vague possibilty of reimbursement, even to only turn the rotors or put back on the same crap components it came with. Sorry, but I'll fix it myself (seeing as the brakes are no longer under warranty) with aftermarket parts. Chrysler will never see another dime of my money. Now, maybe my view is skewed. Do all Dodge brakes need service at 40k km? I dunno. All I can compare it to is my experience: over 35 years, 11 vehicles (7 makes), and 6 of them new from the dealer, I have never, EVER have had warped rotors or required brake service prior to 100k km. Regardless, I am done with Chrysler products and will make it a point to relay my ownership experience to everyone I meet when the topic turns to vehicles, so as to save anyone the disappointment. Hopefully this review will help those doing their pre-purchase research. Buyer beware.