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DodgeCares

Official Dodge Support
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DodgeCares last won the day on November 23

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About DodgeCares

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  • Region
    U.S. Great Lakes
  • Journey's Year
    Decline

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  1. dodge jouney 2012 buzzing sound

    Hello, Sorry to hear about this! If you decide to visit a certified dealership for further assistance I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist
  2. old timer

    Hello, Sorry to hear about this! If you decide to revisit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist
  3. Hi Kelly19, Sorry to hear about this! If you'd like to send us a PM with your VIN I'd be happy to look into this further for you. Andrea Dodge Social Care Specialist
  4. Headlights Flicker

    Hi jimmyz, There is a TSB related to the concern you are describing on some Dodge Journeys: "NUMBER: 08-097-17 GROUP: 08 - Electrical DATE: September 28, 2017 SUBJECT: Flash: BCM Diagnostic and System Improvements NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA and EMEA. NOTE: This bulletin applies to vehicles built on or before August 28, 2017 (MDH 0828XX). SYMPTOM/CONDITION: The customer may describe the headlamps flicker while operating at night. This condition may be more prevalent after the bulb(s) have been replaced with an aftermarket bulb." Your dealership will be able to identify if this TSB applies to your vehicle or you can send us a PM with your VIN and I can check for you as well! Andrea Dodge Social Care Specialist
  5. 2016 journey dying after starting

    Hi Jennifer Ballance, Sorry to hear about this! If you decide to visit a certified dealership for further diagnosis, I'd be happy to offer assistance. Please send us a private message with your VIN and let us know. Stephanie Dodge Social Care Specialist
  6. Advice for clunk

    Hi Shawn855, Sorry to hear about this! If you need further assistance during your dealership appointment please don't hesitate to send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist
  7. Gassing up problem...

    Hi Minoch, Sorry to hear about this! If you need further assistance during your dealership appointment just send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist
  8. Hi N87, We recognize that you are just reaching out to other forum members at this time for their feedback on your concerns. If you do end up visiting the dealer, we would be more than happy to offer our assistance. Just send us a quick private message with your VIN and servicing dealer, and we can look into things further for you. Julie Dodge Social Care Specialist
  9. Jouney Overheating

    Hi klp087, While the members of our team are not mechanically trained, we can look into your warranty parameters further for you and see if we can provided any additional information. We would be more than happy to offer our assistance while you are working with your dealer as well. Please feel free to send us a private message with your VIN and servicing dealership so we can get started. Julie Dodge Social Care Specialist
  10. This is a great idea! What would you need from us? Here is our typical introduction we use when joining a new forum: We wanted to take a moment to introduce ourselves. Our account, DodgeCares, is monitored by the FCA Social Connect Team which is a facet of FCA’s Customer Care Team. We are here to assist any U.S. customers who have questions or concerns regarding their vehicle. We will frequently reach out on threads we believe we could assist with, but please don’t hesitate to PM us for assistance. Andrea + Julie + Stephanie Dodge Social Care Specialist
  11. 2017 dodge journey crossroad

    Hi Joshua, There is a TSB on some 2017 Dodge Journeys related to this issue: "NUMBER: 08-097-17 GROUP: 08 - Electrical DATE: September 28, 2017 SUBJECT: Flash: BCM Diagnostic and System Improvements MODELS: 2016 - 2017 (JC) Dodge Journey NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA and EMEA. NOTE: This bulletin applies to vehicles built on or before August 28, 2017 (MDH 0828XX). SYMPTOM/CONDITION: The customer may describe the headlamps flicker while operating at night. This condition may be more prevalent after the bulb(s) have been replaced with an aftermarket bulb." If you would like to send us a PM with your VIN I'd be happy to check if this update applies to your vehicle! Andrea Dodge Social Care Specialist
  12. Hi eddharris911, We would be more than happy to look into this further for you and see if there is any opportunity for us to assist. As 2late4u has suggested, anyone on our Dodge Social Care Team we would be more than happy to offer our support. Just send us a private message with more details. Julie Dodge Social Care Specialist
  13. 2015 Dodge Journey

    You can click on our user name "DodgeCares" to get to our page, and then select "Message". Julie Dodge Social Care Specialist
  14. Climate keeps coming on by itself

    Hi Whitneyid, We're sorry to learn of this experience, and would like to offer our assistance while you are working with your dealer. Please send us a private message with your VIN and servicing dealership so we can get started. Julie Dodge Social Care Specialist
  15. 2015 Dodge Journey

    Hi marielw824, We're glad you reached out with this. We understand how important it is to have a reliable ride and recognize you desires to have this addressed. We would be more than happy to assist you further while you are working with your dealership. Please send us a private message with your VIN and servicing dealer. Julie Dodge Social Care Specialist
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