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DodgeCares

Official Dodge Support
  • Content count

    648
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  • Last visited

  • Days Won

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DodgeCares last won the day on February 15

DodgeCares had the most liked content!

About DodgeCares

  • Rank
    Journey Member

Profile Information

  • Region
    U.S. Great Lakes
  • Journey's Year
    Decline

Recent Profile Visitors

1,738 profile views
  1. U49 Recall/PCM update

    Hello Bitmapped, We would recommend working with your dealer on this and regret to hear they could not get you in sooner. We would like to offer our assistance when you do go in. Please send us a private message with your VIN, phone number, current mileage and servicing dealer. Julie Dodge Social Care Specialist
  2. Keep us updated on your dealer visit. If an additional layer of assistance is needed, our team is available via direct message and would be happy to help. Jasmine Dodge Social Care Specialist
  3. Hey there, Although we cannot advise on whether or not this is covered, we're here if any questions during the servicing process. Jasmine Dodge Social Care Specialist
  4. 2nd row right side seats stuck

    Were you able to get it into the dealer? Send us a direct message if you need any help with this. Jasmine Dodge Social Care Specialist
  5. U49 Recall/PCM update

    Hi 2late4u, No parts are required to complete the recall so need to go into the dealer. There will be a software update to the Powertrain Control Module. FCA plans to launch the update towards the end of this month. Jasmine Dodge Social Care Specialist
  6. Hi Olivea, We know you are just reaching out to other forum members at this time looking for advice on your current concerns. We would like to offer our assistance while you are getting this worked on by your dealership. Feel free to send us a private message if this is something you are interested in. Julie Dodge Social Care Specialist
  7. Hi ms187, If you could send me a direct message with your VIN, I can get this over to a Uconnect Case Specialist who may be able to provide further insight. Very sorry for any trouble and hope to hear from you soon. Jasmine Dodge Social Care Specialist
  8. Cruise control

    Hi JoeyJourney, We understand that you are just reaching out to other forum members at this time for troubleshooting advice. If you do find you need any additional assistance or choose to visit a dealer, please feel free to send us a private message! Julie Dodge Social Care Specialist
  9. Hot air blowing on one side when air conditioning is on

    Hi Jeframos, Please feel free to send us a PM with your VIN, mileage, and dealer if you need additional assistance while at the dealer. We are happy to assist. Darlene Dodge Social Care Specialist
  10. Climate keeps coming on by itself

    Hi Whitneyid, If you would like additional assistance while your vehicle is in service, please send us a private message with your VIN, mileage and dealer. Darlene Dodge Social Care Specialist
  11. No power to the climate control panel

    Hi Tater42, We're sorry to hear that you're having a hard time with your Journey's infotainment system. Have you brought this to the attention of your Dodge dealer? Please send us a PM if additional assistance is needed. Darlene Dodge Social Care Specialist
  12. I'm sorry to hear you're continuing to experience this concern. Are you planning on going back to the dealership? Send us a direct message if we can be of assistance with this. Jasmine Dodge Social Care Specialist
  13. Stability Control ESP

    Hello dmankey1, We apologize for the inconvenience you're experiencing with your Dodge. Once you head back in, send us a direct message with your VIN as we'd be glad to get a case started beforehand. Jasmine Dodge Social Care Specialist
  14. Hot air blowing on one side when air conditioning is on

    Hi davidmack4044, We're sorry to hear that you are having this air conditioning concern. Have you brought this to the attention of your dealer? Please message us if additional assistance is needed. Darlene Dodge Social Care Specialist
  15. Hello fredrick, If you decide to take it into the dealership and need an additional layer of assistance, let us know. We'd be glad to get this over to a Case Specialist who can work with you and the dealer toward a solution. Jasmine Dodge Social Care Specialist
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