bluethunder

And the wonderful "Can't find maps" is back. Guess we go for another round getting another defective but not yet failed unit switched out

So... replacement #3 installed yesterday. Let's see how it goes...

Couldn't remember when we had it in for update in original post. Seems you misunderstood my summary of events by the way it was worded, however, the point is the fix didn't serve its purpose of fixing these units. In fact it was fine for a longer period before they messed with it and since problems every 2 months after so far. Seems to me they need to get their electronics engineers and programmers to sort these out or produce a new unit that doesn't suffer from this defect. If they want to waste their time and mine changing out one failed unit for another containing the unfixed defect until warranty runs out then fine by me. After warranty runs out though I'll be requesting they continue to fix their known to be defective units at no charge to me or provide a suitable working non manufacturers gps as the vehicle was sold to me with nav system and came with a warranty that it was free from any known defects and that any defects discovered during the warranty period would be repaired. As the defect has not as of yet been repaired I will push the responsibility back to them until they fix it properly.

Will have to check with dealer when it goes in as to what the update they did was for if not that but I recall them doing something to the stock unit prior to the failure then replacing it after it failed the first time. Current unit shows ctp16 6.22 so clearly they haven't figured out the cause as of yet. Confirmed that update was applied to stock unit in april 2016 before it failed in June 2016 and was ultimately replaced. New unit on order so Awaiting the replacement. Until they treat the cause in these units and actually fix it than I guess this cycle will continue at least until warranty runs out. What should I expect after warranty runs out?

Got journey Sep 2015. Had in at dealer and they did update to radio. Shortly after detailed maps error came up so they replaced the unit. 2 months later same error message showing up. I Guess the so called 'fix' isn't really a fix. Scheduled in at the dealer and will be asking about what happens in the event that this recurring unfixed issue surfaces again after warranty runs out.