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I would think that you should have a good argument that since the rotors warped prematurely and therefore chewed up the pads as a result, you should get the pads replaced as well.

Actually I was able to get them to replace rotors and pads on my wife's Journey. Now, when I asked them if they put the same garbage back on, they explained that they have to use what the vendor supplies them....by contract. The service advisor told me if the second set warps, then I could bring them after-market rotors to use. A PIA, but better than nothing. Paul

Below is a copy of a TSB that does indeed show that Chrysler has notified it's service departments about the warping rotor issue in the Journey. SUBJECT: Brake Pedal Pulsation, Steering Wheel Shake And/Or Floor Pan Vibration When Braking OVERVIEW: This bulletin involves measuring the thickness variation of the rear rotors to determine if it’s necessary to replace or resurface the front rotors only or to replace or resurface both the front and rear brake rotors. MODELS: 2010 (JC) Journey SYMPTOM/CONDITION: Brake pedal pulsation, steering wheel shake and/or floor pan vibration when braking DIAGNOSIS: If the symptom/condition is experienced proceed to the repair procedure. PARTS REQUIRED: Qty. Part No. Description 2 (AR) 04779783AA Rotor, Front Wheel Brake 2 (AR) 04721996AA Rotor, Rear Wheel Brake SPECIAL TOOLS/EQUIPMENT REQUIRED: 1 PSE Approved On-Car Brake Lathe (Hunter or Pro-Cut) NUMBER: 05-004-10 GROUP: Brakes DATE: November 17, 2010 REPAIR PROCEDURE: 1. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 04- Vehicle Quick Reference> Hoisting> Standard Procedure> Hoisting. 2. Measure rotor thickness variation of rear brake rotors (Fig. 1) number 2 at 12 equal points around the rotor braking surface with a micrometer (Fig. 1) number 1 at a radius approximately 25 mm (1 inch) from edge of rotor. 3. Was the thickness variation of the rear rotor less than .025mm (0.001 inches) ? Fig. 1 Rotor Inspection 1 - Micrometer 2 - Rotor a. Yes>>> Proceed to Step #4. b. No>>> Proceed to Step #11. 4. Do you have an approved PSE on-car brake lathe? a. Yes>>> Proceed to Step #8. b. No>>> Proceed to Step #5. 5. Remove and replace the front brake rotors. Refer to the detailed removal/installation procedures available in DealerCONNECT> TechCONNECT under: Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Removal/Installation> Front . 6. Drive vehicle to confirm condition has been corrected. If the vehicle continues to exhibit the symptom/condition remove and replace the rear rotors. Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Removal/Installation> Rear. 7. Return the vehicle to the customer. 8. Using a PSE approved on-vehicle brake lathe, lightly resurface both front rotors. NOTE: Follow all resurfacing directions and procedures associated with the equipment used. 05-004-10 -2- 9. Drive vehicle to confirm condition has been corrected. If the vehicle continues to exhibit the symptom/condition lightly resurface the rear rotors 10. Return the vehicle to the customer. 11. Do you have an approved PSE on-car brake lathe? a. Yes>>> Proceed to Step #15. b. No>>> Proceed to Step #12. 12. Remove both front and rear rotors. Refer to the detailed removal procedures available in DealerCONNECT> TechCONNECT under: Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Removal> Front/Rear. 13. Install new front p/n 04779783AA and rear 04721996AA rotors. Refer to the detailed installation procedures available in DealerCONNECT> TechCONNECT under: Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Installation> Front/Rear. 14. Return the vehicle to the customer. 15. Using a PSE approved on-vehicle brake lathe, lightly resurface both front and rear rotors. NOTE: Follow all resurfacing directions and procedures associated with the equipment used. 16. Return the vehicle to the customer. POLICY: Reimbursable within the provisions of the warranty.

Just an update to this issue. Went to the dealership today because the ETC light came on immediately after my wife left the service department from the water pump replacement. Gave the service manager a rash of sh*t about the brake issue. No response from him, so I went to see my salesman and told him we wouldn't be returning to the dealership for any reason in the future. He kinda freaked out and said "Wait right here for a minute". When he came back, he told us that they were going to replace the rotors and pads at no cost to us. While this is fine and good, I asked him would they be putting the same crap rotors back on. His reply was pretty much what I suspected....yes, they have no choice due to contract with parts supplier/MOPAR. He did add that if they warped again (within 12K miles) they could be replaced with my choice of after-market rotor. This seems reasonable to me, so I went to the General Sales Mgr., who we've been close friends with for over 20 years, and thanked him telling him that Dan saved the day. When I told him that we were ready to leave the dealership, he went straight to the service dept. to kick some arse. Anyway, we'll see what happens now. At least we have good brakes for the next 12K miles. Paul

Wow, that does seem like a good deal. I will definitely be interested in how the install goes. Make sure you keep us posted. Thanks, Paul

Took the wife's SXT in to have the water pump replaced (18k miles) and asked them to check the rotors because I had noticed vibration during normal braking. They confirmed the rotors were in fact warped and had chewed the pads down to 10%. It would only cost me about $400 to take care of the problem for both axles. The tech told me it's absolutely normal for rotors to warp at this early stage. Since brakes are normal wear and tear parts....no warranty coverage. It only took me about 10 minutes with Google to find out there are no less than 2 class action suits against Chrysler for this exact problem. I also found literally hundreds of individual complaints about the exact same problem. It seems that some genius Chrysler engineer decided he could cut corners by using a substandard rotor in the Journey. This vehicle weighs in at almost 2 tons empty. Add a couple of normal adults and you have one heavy vehicle. Excessive heat build-up on the insufficient rotors and of course they are going to warp. To top it all off, the tech says "He has no knowledge of this being an issue with the Journey". I offered to show him copies of the two class action suits, but he didn't seem interested. How could he, or anyone else in the service department with Chrysler NOT know about this issue? I'm extremely disappointed with Chrysler's lack of concern and their attitude toward supporting their product. I've been dealing with this particular dealership for over 20 years, having bought about 13 vehicles from them during this time, and giving them all my service business. For a company in such dire financial states, can they afford to lose people like me....in large numbers. Can anybody on this forum that might be associated with the auto repair business offer some explanation? I'm totally flabbergasted here. Paul

Take the intake off and try posting pics again Paul

So did you change your plugs? I can't see any way to access the rear 3 plugs without removing the intake manifold. I'll be damned if I'm gonna let Chrysler charge me an arm and two legs just to change the spark plugs. There's probably some special tool they have that's only available to certified mechanics that allows you to do this without removing the manifold....right? :rolleyes: Paul

Have any of you 2009 owners tried to do a plug change yourself yet? I popped the hood of my 2010 when we got it home and pulled the stupid plastic shroud off to see that the aft 3 plugs are covered by some sort of apparatus. They seem to be unaccessible without the removal of whatever this thing is. I've changed the plugs of my Liberty and my wife's previous Compass before with no problems. They both have the coil pack for each plug configuration also. What's the deal here? :blink: Paul

Thanks. Well, unfortunately it's only beautiful like this a couple of weeks a year. Rest of the time, like last week, it's in the upper 80's to mid 90's and 95% humidity. Not very comfortable. Paul

Just posting up some pics of our new Journey. It seems the white gold color is somewhat rare. First one I've ever seen. You just gotta love south Florida weather this time of year....balmy 65° when these pics were snapped this afternoon. Paul

Hello all. Just bought my wife a 2010 Journey SXT in White Gold with the Dark Slate Grey interior. Sharp looking vehicle and drives like a dream. Of course, we traded a 2007 Jeep Compass LTD :boring: so just about anything would seem like a dream. Looking forward to lurking and adding to the forums here. Paul