I received the NHTSA R03 recall beginning of June 2015. I called the dealership on 6/11, they stated they had to order the part and would call me within a few weeks. Well I called on 7/2, 7/15, 7/28, 7/29 and 7/31 and am keep being told the parts on order. At one point I asked "How do I know you have not given my part to someone else?" They replied "oh we don't do that" my thoughts were "YEAH RIGHT" like I trust a dealership. I do not hang numerous keys on the key fob, there is my house key and mailbox key. I called NHTSA on 7/15, they told me the dealership has 60 days to make the necessary corrections...again - yeah right. So I called the Customer Service number, spoke to an agent that told me I am 12th on the list. The dealership gets the parts based on the orders they place so if they only placed an order for 1, they only get 1 in a weeks time. ARE YOU KIDDING ME????
On the recall notification itself it states: The problem is: The wireless Ignition Node (WIN Module on your vehicle may have unintentional movement of the Frequency Operated Button Ignition Key (FOBIK) from the "ON" to the "Accessory" position while driving. This could cause unintentional engine shut off and increase the risk of a CRASH
I have been given the treatment like this is no big deal - again ARE YOU KIDDING ME? I have given my family strict instructions if ANYTHING happens to me to sue the heck out of Chrysler. I drive quite a distance and do not feel like getting in an accident thank you very much.
Once this vehicle is paid off I WILL NEVER EVER EVER buy another Chrysler again. I have had nothing but issues with this vehicle and the Sterling Hgts Dodge Chrysler is NOT to be trusted!!!!
I am going back to GM - do they have issue, yes but you get much better treatment!!!!
Hate Chrysler...
